Session Abstract

AI agents are the next evolution beyond chatbots and copilots—autonomous components that reason, call tools, and take action. But how do you connect them to your Dynamics 365 data? This session introduces Microsoft Agent Framework and shows you how to build an AI agent that queries Dataverse, analyzes customer data, and delivers actionable insights. Through a live demo, we'll build a Sales Intelligence Agent that retrieves accounts, opportunities, and activities, then recommends next best actions—all powered by Azure OpenAI and the Agent Framework. You'll learn how to expose Dataverse as tools for your agent, handle authentication securely, and design prompts that drive reliable behavior. Walk away with a working blueprint to bring AI agents into your Dynamics 365 projects.

Allan De Castro

💼 8 years of experience and passion about D365 & Power Platform & 4+ years about Azure. Today, I have the privilege of working as a Solution Architect on large-scale projects involving several different departments and teams. 📍 Involved in the community, sharing and evangelising technology to empower everyone. 📰 Follow me here, on my blog (blog.allandecastro.com) or on twitter (@decastroallan) to follow the latest news and my investigations around D365, Power Platform & Azure.