Session Abstract

Copilot Chat is transforming how users interact with Dynamics 365 and model-driven apps—but out of the box, it's just the starting point. The real power comes when you tailor it to your business. This session shows you how to take control of Copilot Chat. We'll cover enabling and configuring both the classic and M365 Copilot Chat experiences, then dive into customization using Copilot Studio: adding knowledge sources, building custom topics, creating prompt guides, and designing zero-prompt experiences with adaptive cards. You'll also learn how to extend Copilot beyond read-only queries using declarative agents, custom engine agents, and Copilot Studio agents. Whether you're rolling out Copilot for the first time or looking to unlock its full potential, leave with practical patterns to deliver a truly personalized AI experience for your users.

Allan De Castro

💼 8 years of experience and passion about D365 & Power Platform & 4+ years about Azure. Today, I have the privilege of working as a Solution Architect on large-scale projects involving several different departments and teams. 📍 Involved in the community, sharing and evangelising technology to empower everyone. 📰 Follow me here, on my blog (blog.allandecastro.com) or on twitter (@decastroallan) to follow the latest news and my investigations around D365, Power Platform & Azure.