Session Abstract

Localization has long been important to make our solutions more accessible. Whether you are dealing with a website, email or even an in-person transaction, lack of translation capabilities can be a Red Alert problem. Non-inclusive products mean we are reducing our market reach, whilst risking our service reputation, revenue generation and completely ignoring human impact. But there is a better way. Instead of focusing on complex code and payload-heavy products, we can leverage the full power of Copilot Studio. There has never been a better time to rethink our operating model in terms of how we design and maintain apps. In this session, we will cover the common use cases where localization is not a luxury but rather a customer obsession we must get on board with. We will detail the key elements of the design toolkit, and show you the steps to configure a language-ready chatbot which can also handle tone of voice and cultural differences to personalize the user experience - with a Star Trek theme!

Bülent Altinsoy

Bülent works at Avanade since over a decade and as global Business Applications Portfolio Lead. He is a Microsoft Business Applications & Power Platform Specialist with over a decade of experience. His passion is to share his knowledge and learnings around Power Platform & Dynamics 365. Bülent is a Microsoft MVP since 2025 and an MCT since 2021.