CollabDays Hamburg 2026

27/06/2026, Ahfs
Hamburg, Germany

AI Agents in Dynamics 365 Customer Engagement: Orchestrating your agents like a kitchen brigade

Think about how a kitchen works during dinner service. One person preps the ingredients, another handles the cooking, someone else plates the dishes, everyone has a role, and they coordinate naturally to get meals out the door. AI agents in Dynamics 365 work the same way, handling your business tasks behind the scenes. In this session, we'll explore how these agents can take work off your plate. They handle the repetitive stuff, know when to step in, and can even work together without you having to manage every detail. Key takeaways: - Learn what AI agents are and what they can actually do in Dynamics 365, from handling customer requests to updating records automatically. - See real examples of AI agents in action: automating follow-ups, routing cases, qualifying leads, and more. - Understand how to get multiple agents working together. Key benefits of attending: - Know your agents: which ones to use and when - Learn from real cases: What works and what doesn't