Session Abstract

In a world where Microsoft 365 and hybrid/remote work are becoming the norm, not the exception, you should be able to support your users end-to-end. Wherever they are and at whatever time. But with services in the cloud and users constantly moving around between home / remote networks as well as company-controlled infrastructure, traditional methods often struggle. Leaving out important factors that can impact your user’s ‘journey’ and giving you false or incomplete pictures of what’s really going on. Join this session by Christoph Adler with real-life examples to learn more about what User Experience end-to-end monitoring really is, why it’s not the same as what traditional monitoring solutions offer and, most importantly, why it matters and what you should expect from it. In this session we will talk about - Traditional monitoring techniques vs modern​ - ‘Expected normal’ vs industry benchmark monitoring. - How User Experience Monitoring can help ensure quality of service, lift user satisfaction and drive productivity. - Why other companies who started using it, can’t do without anymore. - How you can greatly increase your user’s satisfaction rates and overall Microsoft 365 cloud success.

Christoph Adler

Christoph Adler is Head of Solution Consulting and Senior Solution Architect at panagenda, where he helps organizations understand what really shapes their users’ Microsoft 365 experience. His focus is digital experience monitoring: connecting endpoint, network and service data to explain why Teams, Outlook, SharePoint or Copilot feel fast for some users and slow for others. He also brings AI into the picture, connecting monitoring data to AI agents through the Model Context Protocol (MCP). Christoph has worked in enterprise IT since 2001 and joined panagenda in 2012. He regularly presents panagenda’s webinars and has spoken at conferences across Europe and the US.