Session Abstract

Build Copilot Studio agents that users love with Microsoft Copilot Studio. In this session, discover how to design conversational experiences that are intuitive, engaging, and effective. Using a real-world example where we create a helpdesk agent for employee support, we explore key design principles such as crafting natural dialog flows, using entities for context, and incorporating adaptive cards for rich interactions. You will learn how to structure topics, manage fallbacks, and integrate backend systems through Power Automate. We’ll also share best practices for testing, refining user prompts, and analyzing performance to reduce drop-offs. Perfect for beginners and intermediate users, this session includes a live demo and practical tips to help you create Copilot Studio agents that deliver real value. Join us and turn your ideas into impactful conversational solutions.

Christina Wheeler

Christina Wheeler is a Principal Solution Engineer for AI Business Solutions at Microsoft, focusing on the Financial Services Industry. A highly respected expert in Microsoft 365, Christina's journey as a tech enthusiast began at a young age. She started programming at 11 and built her first computer at 13. With over 20 years of industry experience, Christina initially worked as a .NET developer in the financial services industry before transitioning to consulting. Specializing in SharePoint, Dynamics 365 (F&O and CRM), the Power Platform, and Business Intelligence, Christina has provided expert guidance to organizations worldwide. Her portfolio includes architecting and implementing solutions for financial, educational, commercial, and government sectors. Christina is also a published author, with notable contributions including technical editor for "SharePoint 2007 Developer’s Guide to Business Data Catalog," co-author of "SharePoint 2010 Field Guide" and "SharePoint 2013 Inside Out," and author of "Mastering Microsoft Teams: Creating a Hub for Successful Teamwork in Office 365." Recognized for her contributions, Christina received her first MVP award in M365 Apps & Services in October 2017, later earning the Business Applications MVP title in 2022. She retired her MVP status in October 2022 to join Microsoft, where she continues to drive innovation and excellence in business applications for FSI customers.