Session Abstract

Build Copilot Studio agents that users love with Microsoft Copilot Studio. In this session, discover how to design conversational experiences that are intuitive, engaging, and effective. Using a real-world example where we create a helpdesk agent for employee support, we explore key design principles such as crafting natural dialog flows, using entities for context, and incorporating adaptive cards for rich interactions. You will learn how to structure topics, manage fallbacks, and integrate backend systems through Power Automate. We’ll also share best practices for testing, refining user prompts, and analyzing performance to reduce drop-offs. Perfect for beginners and intermediate users, this session includes a live demo and practical tips to help you create Copilot Studio agents that deliver real value. Join us and turn your ideas into impactful conversational solutions.

Christina Wheeler

Christina Wheeler is a Principal FastTrack Solution Architect at Microsoft, specializing in Copilot Studio, Power Apps, Power Automate, and Robotic Process Automation (RPA). She helps organizations unlock innovation and efficiency through low-code automation and AI-driven solutions. A lifelong technologist, Christina began programming at age 11 and built her first computer at age 13. With over 20 years of industry experience, she started her career as a .NET developer in financial services before transitioning into consulting, where she became known for her expertise in SharePoint, Dynamics 365 (F&O and CRM), and the Power Platform. She has guided organizations across the financial, educational, commercial, and government sectors in architecting and implementing modern business applications. Christina is also a published author, with works including "Mastering Microsoft Teams: Creating a Hub for Successful Teamwork in Office 365," "SharePoint 2010 Field Guide," "SharePoint 2013 Inside Out," and "Office 365 for IT Pros," where she is a co-author responsible for the Power Platform chapter in this continuously updated digital publication. Recognized as a Microsoft MVP, first in M365 Apps & Services in 2017 and later as a Business Applications MVP in 2022, she retired her MVP status upon joining Microsoft, where she continues to drive innovation in business applications.