Session Abstract

This session will guide you through the journey of an early creation of a custom copilot to support the service desk personnel of a public utility company. Come and learn about the drawbacks, lessons learned and how the project evolved during implementation.

Daniel Wessels

Daniel Wessels works as Cloud Solution Architect at HEC GmbH (member of team neusta), a German-based company specializing in planning and creating software solutions. His major role within HEC is to help customers with their SharePoint, Teams and Microsoft 365 architecture and transformation. He started to work with SharePoint Technologies beginning with version 2001 Beta 2. Since then Microsoft awarded him the MVP designation for his contributions to newsgroups, forums and within the Microsoft Student Program. Daniel is co-founder and -organizer of the Azure and SharePoint User Group in Bremen and organizer of the SharePoint Saturday/CollabDays Bremen.