David Leveille
United States of America
David
Maximizing ROI from Dynamics 365 Customer Service

Session Abstract

Many organizations implement Dynamics 365 Customer Service but struggle to measure ROI due to misaligned processes, unclear ownership, and unreliable reporting. This session gives leaders a practical framework for improving cost per case, responsiveness, and visibility—without added complexity or extra spend. It’s a clear, business‑focused look at turning Customer Service into a measurable value engine.

Note to event organizers

Business Applications / Dynamics 365 Customer Service session - calling it a power platform session.

David Leveille

As a senior leader at Dynamic Consultants Group (DCG), David specializes in enabling organizations to strategically deploy Microsoft 365, Power Apps, Power Automate, SharePoint, and advanced AI‑driven features to optimize operations.

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https://www.linkedin.com/in/leveille

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