Session Abstract

User adoption in Microsoft Teams environment is a hot topic. Being a Microsoft Service Adoption Specialist is a challenge. In addition to that,  organizations are different (size, industry, sector, etc.). Therefore there is not only one the same and the best way to drive Teams' adoption in each company. Fortunately, there are a few different tools that may support you with planning and setting adoption projects. One of them is the design thinking method which helps define the key challenges and scenarios by working together with the client. Results you are getting after design thinking customer workshops indicate a direction to run successful Microsoft Teams adoption.  During my session, I will share my insights and experience in using design thinking methods and Microsoft Teams. You will see the real customer cases where this method proved to be a priceless help in driving Microsoft Teams adoption projects.

Edyta Gorzon

Microsoft MVP M365 Apps & Services Edyta’s story with Microsoft technology has started in 2013. She helps organizations with digital transformation by developing change management strategies, guiding companies through the entire process, and training end-users on the practical use of Microsoft 365. She believes technology should be helpful to all users, regardless of their role in the organization or their technical abilities. Only then we can talk about the success of digitization. In addition to that Edyta is an active Microsoft Community Enthusiast. Since 2015 she organizes SharePoint Saturday Warsaw - now Collab Days Poland and speaks at Microsoft Community conferences. In her spare time, you can meet her reading a book, running, caring for friends, or with a suitcase at the airport. An empathetic extrovert by nature. 💜