Session Abstract

iscover how Microsoft Copilot Studio can automate real-world business processes by combining conversational AI with intelligent workflows. In this hands-on session, you'll learn how to build practical automations that collect user input, orchestrate Power Automate and Microsoft 365, integrate with external systems, and complete business tasks with minimal human intervention. Along the way, you'll discover best practices for designing reliable, scalable, and maintainable automations, including when to use topics versus agent flows, handling errors and disambiguation, and connecting to external services. Whether you're a developer, maker, or IT professional, you'll leave with the knowledge and confidence to start building production-ready business automations in Copilot Studio that reduce manual effort, improve consistency, and deliver immediate business value.

Eric Shupps

Eric Shupps is the Chief Architect at Apptigent, a leading provider of cloud-based enterprise software solutions. An 18-time recipient of the Micrsoft MVP award, Eric has worked in the industry for more than 30 years, primarily focused on Microsoft software and services, as a consultant, administrator, architect, developer, and trainer. He co-hosts the Community CloudCast, has authored numerous technology articles, contributes to podcasts and webcasts on various technology topics, speaks at user group meetings and conferences around the world, and is an organizer of several community events in both the Microsoft and Salesforce ecosystems, including CollabDays, The North American Cloud & Collaboration Summit, We Dreamin’, and We Dreamin’ OK.