Session Abstract

Unlock the future of work in this one-day masterclass on building, automating, and governing AI agents that supercharge your business using Microsoft Copilot Studio. Start from zero with an introduction to the platform and agent fundamentals, then dive straight into hands-on creation practical examples that separate hype from reality. Level up fast by engineering autonomous agents and agent flows that execute complex, deterministic workflows, turning reactive chat into proactive automation that runs 24/7. Master enterprise-grade best practices for intelligent request handling, seamless orchestration, bulletproof resilience, and enterprise scalability. Learn how to seamlessly integrate with external systems via custom connectors, conquer disambiguation challenges, and lock everything down with Agent 365 - Microsoft's powerful control plane for secure identities, compliance, lifecycle management, and confident deployment. Whether you're a developer, citizen maker, or business leader, walk away empowered to deploy intelligent agents that deliver immediate ROI, slash manual work, and position your organization at the forefront of the agentic AI revolution.

Eric Shupps

Eric Shupps is the Chief Architect at Apptigent, a leading provider of cloud-based enterprise software solutions. An 18-time recipient of the Micrsoft MVP award, Eric has worked in the industry for more than 30 years, primarily focused on Microsoft software and services, as a consultant, administrator, architect, developer, and trainer. He co-hosts the Community CloudCast, has authored numerous technology articles, contributes to podcasts and webcasts on various technology topics, speaks at user group meetings and conferences around the world, and is an organizer of several community events in both the Microsoft and Salesforce ecosystems, including CollabDays, The North American Cloud & Collaboration Summit, We Dreamin’, and We Dreamin’ OK.