Session Abstract

This session shows how to automate customer requests from shared email and integrate them into Azure DevOps backlog with Power Automate and notify developer via Teams group chat offering possibility to assign the task for me with a click of a button. Embed analysing the request and get solution suggestions from AI. As consultants, we face multiple channels of customer contact, such as email, phone, chat, etc. This creates challenges, such as: • Keeping track of data and requests from different sources. • Losing or forgetting some requests in the information flood. • Lack of visibility and control over the status and progress of the requests. • Low efficiency and quality of the service due to fragmentation and confusion. Session take aways - Learn how to automate the creation of tasks in Azure DevOps from customer emails using Power Automate - Simplify the communication and collaboration among consultants by using a shared mailbox and a group Teams chat - Increase the visibility and control of customer requests by using adaptive cards and tracking the progress in Azure DevOps - Improve the customer satisfaction and retention by serving them in their preferred channel and providing transparent work - Add AI help to problem solving and analysis

Note to event organizers

Session content is always refreshed when the solution evolves. More information and 17y experience in https://www.karlex.fi/introduction-karl-johan-spiik/

Karl-Johan Spiik

Karl-Johan has done 17 years projects with Microsoft technologies. Past four years he has been working with the Power Platform, particularly with Power Automate, and have extended its capabilities with Microsoft 365 and Dynamics 365 products as well as Azure resources. Karl-Johan has completed about 100 projects with various industries and organization sizes as role of architect and Scrum Master. Latest projects with AI Builder, Azure OpenAI and Copilot Studio.

Back to speaker profile