Session Abstract

In this session, we will discover how the different types of agents for M365 Copilot can change many aspects of our working day. To do this, we will analyze a scenario that involves the complete management of a ticket by the IT department. We will see how agents can help us both in responding to the user (searching for information within a knowledge base or automatically opening a ticket for us), in resolving the ticket itself, and in analyzing the impact that tickets have within my organization. All this by leveraging the capabilities of M365 Copilot and its agents.

Marco Rocca

I'm a Microsoft Cloud Solution Architect Modern Work and deals mainly (but not only ...) with SharePoint, a product that has been with him for 15 years and has experienced the birth and growth of all the latest versions. Today, however, collaboration is not just SharePoint, but all Microsoft 365 applications that are helping to revolutionize the way we work. Today I support customers in the migration of products on the cloud and help them to identify the better adoption strategy for new products and technologies. In the last period I'm focusing on Power Platform, Teams. Copilot and Artificial Intelligence. As a speaker I have participated in several conferences as a speaker among which WPC Milan, Scottish Summit, CollabDays, European Collaboration Summit, European Power Platform Conference, Thrive and more.