Session Abstract

IT-Service-Management Agents are one of the most requested use cases: have an agent solve issues based on documented knowledge or automatically create a ticket based on the issue description. We will walk through the components required and the setup of such an agent in Copilot Studio. But what, if that agent could also answer questions related to HR, finance, security, legal, what-have-you? How we can (not) build a team of expert agents and make them accessible through a Single Point of Contact?

Natanael Mignon

From IT to business - around in the industry for 25 years, always consulting clients and organizations. After many years of tech projects, tech consulting and tech trainings, I turned my focus to organizations, strategy and collaboration. Translator between business and IT, transformer of both to greater benefit for all. OKR Coach, SAFe Practice Consultant and Microsoft Copilot Sensei.