Session Abstract

IT-Service-Management Agents are one of the most requested use cases: have an agent solve issues based on documented knowledge or automatically create a ticket based on the issue description. We will walk through the components required and the setup of such an agent in Copilot Studio. But what if that agent could also answer questions related to HR, finance, security, legal, what-have-you? Can we build a team of expert agents and make them accessible through a Single Point of Contact?

Natanael Mignon

From IT to business - around for 25 years in the industry, always consulting clients and organizations. After many years of tech projects, tech consulting and tech trainings, I turned my focus to organizations, strategy and collaboration. A translator between business and IT, a transformer of both to greater benefit for all. In the community, I am the Copilot Sensei - but always a Gakusei (student) too, because the best teachers never stop learning. I help organizations unlock the real potential of Microsoft 365 Copilot through practical strategy and hands-on enablement.