Session Abstract

The world of information is always evolving. How we consumed web-based content in 2000 is different that we consume it today. Users have expectations on what answers they should get when they search or how an agent should react to their prompts. Copilot and other agentic experiences are changing the way users interact with information and their expectations. How do we evolve our intranets to meet these changing expectations and do it in a way that doesn’t hurt usability and accessibility? In this session we’ll cover • The changes AI has brought to finding and searching for information • How AI can be used for creating content and design • What stays he same even with the use of Copilot and what may change • The added value of human-centered design

Patrick Cash-Peterson

Patrick is a UX certified Nielsen Norman Group Professional specializing in site builds, migrations, and user experience. He has over 20 years experience working with clients as a project manager in many different fields. Patrick brings a unique understanding blending design, user experience, and project management to work with clients. He is skilled at balancing those goals against the project scope, requests, timeline, as well as easing concerns around the changes the projects can bring. Patrick enjoys digging content to help build strong information architecture as well as helping clients understand user experience and helping them implement best practices.