Session Abstract

Good usability is no longer just about helping users find information. In the age of Copilot, it's about helping AI find and understand information too. The organizations that succeed with AI won't necessarily be the ones with the best prompts. They'll be the ones with the best information architecture, content design, and user experience foundations. That’s why this session will focus the foundational elements to help get you there. In this session, we'll explore • Why might users be ignoring your intranet • Mental model versus organizational structure approaches • How to reduce users cognitive load • Content design for better user experiences and findability • Quick implementation wins to help your intranet today • How all this can support AI findability This session builds on proven user experience concepts while exploring how those same practices directly influence search, retrieval, and eventually Copilot outcomes. We’ll end the session with some practical design techniques to get you started today.

Patrick Cash-Peterson

Patrick is a UX certified Nielsen Norman Group Professional specializing in site builds, migrations, and user experience. He has over 20 years experience working with clients as a project manager in many different fields. Patrick brings a unique understanding blending design, user experience, and project management to work with clients. He is skilled at balancing those goals against the project scope, requests, timeline, as well as easing concerns around the changes the projects can bring. Patrick enjoys digging content to help build strong information architecture as well as helping clients understand user experience and helping them implement best practices.