Session Abstract

When it comes to Knowledge Management, there is much that is necessary, but often not possible, and vice versus (1). In the evolving landscape of AI, integrating Large Language Models (LLMs) with Microsoft 365 presents real-world opportunities for knowledge management. This talk will explore the relationship between AI technologies and knowledge management, consider whether things that were previous necessary but not possible can now be addressed and dive into the critical role of ‘Humans in the Loop’, the mechanism for unlocking the full business potential of AI. We will delve into how AI potentially surfaces and shares Tacit Knowledge, brings some order to the traditional challenge of Explicit Knowledge. We may even discuss whether Knowledge Managers are pivotal in orchestrating AI deployment at scale, ensuring that AI solutions are not just technically proficient but also have context to create a place where collective intelligence can thrive. And be prepared to bring your questions, concerns, and experiences as we expect this to be an interactive and engaging session! (1) “The Birthday Party”, Harold Pinter

Note to event organizers

Delivered successfully with Simon Hudson at Bletchley Park, with great feedback.

Rebecka Isaksson

Rebecka is an experienced and visionary thought leader, with a passion for technology, people, and behaviour. Her specialty lies within people and culture change, and providing guidance for how smart use of knowledge can generate significant business value, when powered responsibly and ethically by AI-technology. In addition to running KnowFlow Value, she is an active member and peer mentor in SIKM Leaders Community, a global community of KM-practitioners and experts, and a partner within the AI Lab Sweden network. She is a frequent keynote speaker at global events and conferences, and a sought-after guest on panels discussing relevant topics on how AI-technology accelerates and magnifies the value of KM strategies and solutions. As the former Director of Knowledge Management, and Product Marketing Manager for Content AI at Microsoft corporate headquarters, she has spent the last 10+ years working with organisations world-wide as an industry expert on Knowledge Management.

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