Session Abstract

Join us for an insightful half-day workshop where we delve into the capabilities of Copilot Studio, your new ally in enhancing user experience within Microsoft Teams. In this session, titled "Enhance your user experience with Copilot Studio (Service Desk Bot in Teams)," we will explore how this innovative service desk bot can transform your team's efficiency and satisfaction. Discover the seamless integration of Copilot Studio with Teams, enabling real-time assistance and automated solutions to common service desk inquiries. Learn how to customize the bot to fit your organization's unique needs, ensuring a personalized and engaging user interface. Witness firsthand the power of AI-driven interactions that not only respond to user queries but anticipate needs, streamline workflows, and facilitate a more intuitive service desk environment. By the end of this session, you'll have a clear understanding of how Copilot Studio can elevate your service desk operations and provide a superior user experience.

Note to event organizers

I have started speaking at community events in 2023 and delivered 8 sessions/workshop as on 16-Sep-2024, and 5 more are schedule until Nov-2024. I speak on Copilot Studio, M365 Low-code/no-code Automation, Microsoft Security and Compliance (Defender XDR and Purview). I have submitted Half Day workshop where i can help users build their own copilot based service desk bot published in teams. If required i can convert this in 60 mins session too. In my sessions, i demo many real world scenarios w

Samir Makwana

Samir Makwana empowers enterprises and government agencies to harness the full power of Microsoft Cloud—and especially its cutting-edge AI stack—to build secure, value-driven businesses. With 17 years as a software developer, pre-sales engineer, and solution architect, he’s architected end-to-end IT transformations that blend security, automation, and collaboration. A true AI evangelist, Samir designs PoCs and production systems leveraging Azure AI services (Cognitive Services, Azure OpenAI, Semantic Kernel), Copilot Studio, and Power Platform AI—applying deep prompt engineering, vector search/RAG patterns, and grounding techniques to deliver next-gen user experiences. He’s integrated generative AI agents into Office 365 and custom apps, automated workflows with Power Automate and Logic Apps, and secured data with Zero Trust and Microsoft Purview. As Founder & Principal Architect of Cloudtrify Inc., Samir crafts both short- and long-term cloud-native and AI solutions that drive ROI, user adoption, and maintainability—always with responsible AI and compliance top-of-mind.

Back to speaker profile