Session Abstract

Microsoft Teams Telephony continues to evolve as a central hub for modern business communications. In this session, we’ll explore the latest innovations and enhancements in Teams Phone, Operator Connect, Calling Plans, and Teams Phone Mobile. Learn how Microsoft is simplifying enterprise voice, enhancing call management, and bringing AI-driven features to the forefront with tools like Copilot in Calls and intelligent call queues. This session will also provide insights into deployment strategies, licensing updates, and real-world use cases. Key Takeaways: - Understand the latest updates in Microsoft Teams Phone and Operator Connect - Explore how AI and Copilot are transforming voice experiences - Learn best practices for deploying Teams Telephony at scale - Discover how Teams integrates with contact centers and mobile operators - Get a roadmap view of upcoming telephony features and enhancements

Satish Upadhyaya

Myself Satish Upadhyaya I have been working with Microsoft365 and specifically with Unified Communications. Currently I am working with Momentum Telecom as a Microsoft 365 Architect. I am a Microsoft MVP for Microsoft 365 Apps and Services with the specification in Microsoft Teams and Microsoft 365 Copilot. I have spent 12+ years working for a Microsoft UC specialist with focus on the Microsoft UC offering. I have been involved in all aspects of UC projects from presales, scoping, and design, through to deployment, support, and user adoption. I am have a strong Telecom Expertise for the Telco regulation around the world in different countries based on the local Telco Laws.