Session Abstract

"As we enter the Era of Agents, the notion of Business Applications - of CRUD databases with a bunch of business logic - is collapsing. The logic is going to agents who are multi-repo CRUD: they won't discriminate what the back end is. They will update multiple databases." These are the paraphrased words of Satya Nadella, then Microsoft's CEO, in January 2025. At Microsoft Ignite in October 2025, Charles Lamanna provocatively announced that "Low code is dead (as we know it)". Signalling that the traditional split between Canvas Apps and Model‑Driven Apps is being eclipsed by an AI‑first approach, where Copilot agents generate modern Code Apps directly from natural language prompts. Shortly afterwards Bryan Goode, Corporate Vice President, Business Applications and Agents announced the move 'From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier' So what does that mean for products such as Dynamics 365 and Power Apps that PREVIOUSLY were very static UI-led? Join me as we get hands-on to explore the evolution already being seen as AI drives the UI/UX revolution and we pivot to the concept of the "UI for AI".

Note to event organizers

This session uses a mix of collaborative audience discussions and hands-on demonstrations to show how AI is driving the UI/UX revolution in the Dynamics 365 Business Applications. It covers the latest developments in the Agentic AI and Copilot evolution journey, including demonstrating how Microsoft 365 Copilot is now the interactive workspace for Dynamics 365 Sale and Copilot Service Workspace Business Applications.

Sharon Smith

I'm a dual Microsoft BizApps MVP in Customer Experience and Customer Service. An expert Microsoft Certified Solution Architect for the Dynamics 365 business applications, who's led the delivery and implementation of several tailored and value-oriented solutions to meet diverse global and national business requirements. 15x Microsoft Certified and Success by Design Accredited, I use its principles that blend strategic design, rigorous gap analysis, and the pursuit of excellence in service delivery, to craft pathways to success for customers. As Founder of the Community-led organisation The Mentoring Hub, a regular Microsoft Community contributor through my HeuristicDev blog posts public speaking, I have a 'thing' for learning, a thirst for knowledge, and a desire for sharing both to uplift and empower all.