Session Abstract

When it comes to Knowledge Management, there is much that is necessary, but often not possible, and vice versus (1). In the evolving landscape of AI, integrating Large Language Models (LLMs) with Microsoft 365 presents real-world opportunities for knowledge management. This talk will explore the relationship between AI technologies and knowledge management, consider whether things that were previous necessary but not possible can now be addressed and dive into the critical role of ‘Humans in the Loop’, the mechanism for unlocking the full business potential of AI. We will delve into how AI potentially surfaces and shares Tacit Knowledge, brings some order to the traditional challenge of Explicit Knowledge. We may even discuss whether Knowledge Managers are pivotal in orchestrating AI deployment at scale, ensuring that AI solutions are not just technically proficient but also have context to create a place where collective intelligence can thrive. And be prepared to bring your questions, concerns, and experiences as we expect this to be an interactive and engaging session! (1) “The Birthday Party”, Harold Pinter

Note to event organizers

Co-delivery with Simon Hudson.

Simon Hudson

I am an entrepreneur in the technology and health sectors, with a background in physics and medical devices, wound care and strategic marketing, plus Microsoft and related technologies. I have 2 active companies (Kinata Ltd. and Novia Works Ltd., a clinical advice platform and a small MS365 consultancy respectively); I was the founder of Cloud2 Ltd. I am fascinated by the impacts that technology has on people, business and society. I'm frequently an early adopter but have little time for marketing fluff and manipulative bandwagons. I am a Microsoft MVP and Entrepreneur in Residence at the University of Hull. I'm also a lead author on the growing Maturity Model for M365 (https://learn.microsoft.com/en-us/microsoft-365/community/index_mm4m365/?WT.mc_id=M365-MVP-5004811/) I'm interested in far too many things to keep up with them all. My articles and editorials have been published in a variety of knowledge management, clinical benchmarking and health journals as well as PC Pro magazine. I am a co-facilitator of the M365 North User Group. Other musings appear in my blog at https://noviaworks.co.uk. I am passionate about rather too many things, including science, music (I write and play guitar & mandola), skiing, classic cars and sustainability and technology.

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