Session Abstract

Microsoft has announced many Copilots across their entire range of products, which provide generative AI capabilities embedded in our every day tools and systems. Copilot is already starting to revolutionise how people work - how they write code, manage security, build apps and even how they work day-to-day in their office apps. Yet for enterprise organisations embarking on this Copilot and AI journey, there are many questions about the strategy for deploying and adopting Copilots, and due to the premium price tag, a significant focus on driving business value and realising return on investment. In this session, I will share: - an overview of learnings and observations gained through almost 2 years of deploying Copilot for enterprise organisations - the role that Copilot plays within a broader AI strategy - the foundations that successful organisations have in place - the importance of a robust change enablement and adoption strategy - the roadmap from personal productivity to business value - the role of role-based Copilots and extensibility in unlocking business value

Note to event organizers

I've had M365 Copilot personally for 15 months (pre-EAP) and have been leading our highly successful Copilot GTM at Avanade for the same amount of time, so have significant experience of working with enterprise organisations on deploying Copilot, and have worked directly with many of our large clients during this period. This also included playing a key role in our internal deployment, working with our lead researcher on designing our approach to value, and interfacing directly with product grou

Zoe Wilson

Zoe leads the Digital Workplace Services Consult practice globally for Kyndryl, covering all Microsoft AI Business Solutions technology, ServiceNow, and other ecosystem partners, driving technology-based innovation and owning the future of work vision for clients. In this role, Zoe works with colleagues from across the Kyndryl organisation to drive innovation, centered around business problems, leveraging the full range of modern work technologies including agentic capabilities, to help organisations reinvent work. Driving individual productivity gains, deploying solutions that allow people to self-serve their employee needs, and then transforming work with process reinvention, to deliver value across all facets of the connected employee experience. Innovation and technology evangelism are both core to the success of this role, as well as a passion for delighting and exciting customers with the art of the possible. In this role, Zoe works closely with partners like Microsoft and ServiceNow on technology innovations, and alongside this contributes to many events across the Microsoft tech community through speaking, volunteering as part of various event teams, and is the co-organiser of the Scottish Summit conference. Zoe brings together a customer-focused solution background with several years of technology leadership experience and almost 20 years experience working with collaborative tools such as SharePoint and other Microsoft technologies. She is passionate about solving business problems in an innovative and exciting way, and although her primary tech focus has been SharePoint, Teams and Microsoft 365, she now has the pleasure of working across a much broader range of technologies. Zoe is the co-host of the popular Copilot Connection podcast and the monthly Copilot Fireside Chat series, and one of the founding members of the New Speaker Workshop, an initiative that focuses on developing the next generation of community leaders.

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