Session Abstract

In no time at all, Copilot has completely transformed the art of the possible for how we all work, bringing the leap forward in AI capabilities right into the everyday apps and services that we all use daily to get our work done. However, just turning these on is not enough. People need guidance and support to understand the potential, they need to build their Copilot muscle, developing new habits and practices that include these new features and capabilities, and then take these capabilities into all their apps, not just those in the Microsoft space. Alongside that, tenant admins and champions need to be able to manage and measure the usage of Copilot, so they can help understand how to get the most value out of the tools, regardless of where they are using it. Microsoft Copilot’s power is surfaced to users in many different ways and this session will cover a range that relates to the Copilots in Microsoft 365, Bing, Power Platform, Viva and more, helping you to learn what to use when. Through live demos and overviews, our presenter will share the reality of these services, along with their experiences from customers, including small organisations right the way through to large enterprises. Whether you work in a large enterprise or work with SMBs, this session will give you the information you need to drive value from Copilot in your organisation. By attending this session, you will: • Understand the different apps and services where you can interact with Copilot and why you would use them, including the licensing required. • See practical examples of how to prompt across different Copilot services, and why context matters. • Learn how you and your organisation can build your Copilot muscle effectively, wherever you are in the journey.

Zoe Wilson

Zoe leads the Digital Workplace Services Consult practice globally for Kyndryl, covering all Microsoft AI Business Solutions technology, ServiceNow, and other ecosystem partners, driving technology-based innovation and owning the future of work vision for clients. In this role, Zoe works with colleagues from across the Kyndryl organisation to drive innovation, centered around business problems, leveraging the full range of modern work technologies including agentic capabilities, to help organisations reinvent work. Driving individual productivity gains, deploying solutions that allow people to self-serve their employee needs, and then transforming work with process reinvention, to deliver value across all facets of the connected employee experience. Innovation and technology evangelism are both core to the success of this role, as well as a passion for delighting and exciting customers with the art of the possible. In this role, Zoe works closely with partners like Microsoft and ServiceNow on technology innovations, and alongside this contributes to many events across the Microsoft tech community through speaking, volunteering as part of various event teams, and is the co-organiser of the Scottish Summit conference. Zoe brings together a customer-focused solution background with several years of technology leadership experience and almost 20 years experience working with collaborative tools such as SharePoint and other Microsoft technologies. She is passionate about solving business problems in an innovative and exciting way, and although her primary tech focus has been SharePoint, Teams and Microsoft 365, she now has the pleasure of working across a much broader range of technologies. Zoe is the co-host of the popular Copilot Connection podcast and the monthly Copilot Fireside Chat series, and one of the founding members of the New Speaker Workshop, an initiative that focuses on developing the next generation of community leaders.