Adis Jugo - Past Speaking Engagements

CollabDays Belgium 2024

19/10/2024, BluePoint Brussels-Conference & Business Centre
Brussel, Belgium

The Story about Building a SaaS Product: From Frustration to Creation

azure

development

saas

product-management

product

architcture

Join us for a candid look behind the scenes at run.events, the platform that has become essential for many event organizers worldwide who want to manage their events efficiently. Taking the road less traveled, without relying on outside funding and with a dedicated, compact team, was what formed run.events into its current state. Our reliance on the robust Microsoft Azure public cloud platform (we'll share why we eliminated the last two AWS services from our architecture only a few weeks ago), a focus on user experience, and the integration of automation workflows have been the foundation of what run.events is today, enabling us to serve a global audience. In this session, we'll share the architectural, developmental, technological, and emotional challenges encountered while building the platform. We'll discuss the good and not-so-good decisions. We will discuss how our first European Collaboration Summit taught us that standard Azure load testing isn't always sufficient, leading us to scale our Azure SQL Server to the max to get through the event (which we did!). We'll also talk about why you should be in Microsoft for Startups program during the initial development and early go-to-market stages of building a SaaS product, and how being in that program has saved our money and our skin. :) To wrap up, we'll provide some insights into where we are now, the challenges we're currently facing and how we're addressing them, our ideas for the future, and how Microsoft taught us that a bug in production is not the end of the world. :)

CollabDays Bletchley Park 2024

25/09/2024, The National Museum of Computing
Bletchley, United Kingdom

The Story about Building a SaaS Product: From Frustration to Creation

azure

development

saas

product-management

product

architcture

Join us for a candid look behind the scenes at run.events, the platform that has become essential for many event organizers worldwide who want to manage their events efficiently. Taking the road less traveled, without relying on outside funding and with a dedicated, compact team, was what formed run.events into its current state. Our reliance on the robust Microsoft Azure public cloud platform (we'll share why we eliminated the last two AWS services from our architecture only a few weeks ago), a focus on user experience, and the integration of automation workflows have been the foundation of what run.events is today, enabling us to serve a global audience. In this session, we'll share the architectural, developmental, technological, and emotional challenges encountered while building the platform. We'll discuss the good and not-so-good decisions. We will discuss how our first European Collaboration Summit taught us that standard Azure load testing isn't always sufficient, leading us to scale our Azure SQL Server to the max to get through the event (which we did!). We'll also talk about why you should be in Microsoft for Startups program during the initial development and early go-to-market stages of building a SaaS product, and how being in that program has saved our money and our skin. :) To wrap up, we'll provide some insights into where we are now, the challenges we're currently facing and how we're addressing them, our ideas for the future, and how Microsoft taught us that a bug in production is not the end of the world. :)

CollabDays Portugal 2024 - Porto Edition

21/09/2024, Isep Parque
Porto, Portugal

Automating Deployment and LifeCycle Management of Power Platform Solutions with Azure DevOps

power-platform

devops

azure-devops

alm

lifecycle-management

deplyoment

Automating Deployment and LifeCycle Management of Power Platform Solutions The Power Platform provides a suite of low-code/no-code tools for building custom solutions that help organizations automate their business processes. However, Power Platform was not really built with deployment and lifecycle management in mind, and deploying Power Platform solutions from development to test and production environments can be a nerves-consuming and time-consuming process. That's where different other platforms come into the play, such as Azure DevOps. With Azure DevOps, we can automate the deployment of Power Platform solutions and individual artifacts, such as Apps, Flows and Dataverse tables. In this session, Adis will briefly introduce you to the key features of Azure DevOps, such as builds, releases, and pipelines, but we will not go deeply into Azure DevOps concepts and features; instead: we will focus on their practical use for Power Platform deployments. We will also explore how to manage environment variables and configuration data, and how to handle deployment errors and rollbacks. By the end of this session, you will have a comprehensive understanding of how to use Azure DevOps to automate the deployment of Power Platform solutions. Join us to learn how to save time, reduce errors, and increase the reliability of your deployment processes.

KulenDayz 2024

30/08/2024, IT Park Osijek
Osijek, Croatia

The Story about Building a SaaS Product: From Frustration to Creation

azure

development

saas

product-management

product

architcture

Join us for a candid look behind the scenes at run.events, the platform that has become essential for many event organizers worldwide who want to manage their events efficiently. Taking the road less traveled, without relying on outside funding and with a dedicated, compact team, was what formed run.events into its current state. Our reliance on the robust Microsoft Azure public cloud platform (we'll share why we eliminated the last two AWS services from our architecture only a few weeks ago), a focus on user experience, and the integration of automation workflows have been the foundation of what run.events is today, enabling us to serve a global audience. In this session, we'll share the architectural, developmental, technological, and emotional challenges encountered while building the platform. We'll discuss the good and not-so-good decisions. We will discuss how our first European Collaboration Summit taught us that standard Azure load testing isn't always sufficient, leading us to scale our Azure SQL Server to the max to get through the event (which we did!). We'll also talk about why you should be in Microsoft for Startups program during the initial development and early go-to-market stages of building a SaaS product, and how being in that program has saved our money and our skin. :) To wrap up, we'll provide some insights into where we are now, the challenges we're currently facing and how we're addressing them, our ideas for the future, and how Microsoft taught us that a bug in production is not the end of the world. :)

CollabDays Netherlands 2024

01/06/2024, van der valk vianen
Vianen, Netherlands

The story of building a product: Architecture choices, Fun moments and Desperation

azure

development

saas

product-management

product

architcture

Join us for a candid look behind the scenes at run.events, the platform that has become essential for many event organizers worldwide who want to manage their events efficiently. Taking the road less traveled, without relying on outside funding and with a dedicated, compact team, was what formed run.events into its current state. Our reliance on the robust Microsoft Azure public cloud platform (we'll share why we eliminated the last two AWS services from our architecture only a few weeks ago), a focus on user experience, and the integration of automation workflows have been the foundation of what run.events is today, enabling us to serve a global audience. In this session, we'll share the architectural, developmental, technological, and emotional challenges encountered while building the platform. We'll discuss the good and not-so-good decisions. We will discuss how our first European Collaboration Summit taught us that standard Azure load testing isn't always sufficient, leading us to scale our Azure SQL Server to the max to get through the event (which we did!). We'll also talk about why you should be in Microsoft for Startups program during the initial development and early go-to-market stages of building a SaaS product, and how being in that program has saved our money and our skin. :) To wrap up, we'll provide some insights into where we are now, the challenges we're currently facing and how we're addressing them, our ideas for the future, and how Microsoft taught us that a bug in production is not the end of the world. :)

Thrive Conference 2024

20/05/2024, Kompas Xnet
Ljubljana, Slovenia

Automating Deployment and LifeCycle Management of Power Platform Solutions with Azure DevOps

power-platform

devops

azure-devops

alm

lifecycle-management

deplyoment

Automating Deployment and LifeCycle Management of Power Platform Solutions The Power Platform provides a suite of low-code/no-code tools for building custom solutions that help organizations automate their business processes. However, Power Platform was not really built with deployment and lifecycle management in mind, and deploying Power Platform solutions from development to test and production environments can be a nerves-consuming and time-consuming process. That's where different other platforms come into the play, such as Azure DevOps. With Azure DevOps, we can automate the deployment of Power Platform solutions and individual artifacts, such as Apps, Flows and Dataverse tables. In this session, Adis will briefly introduce you to the key features of Azure DevOps, such as builds, releases, and pipelines, but we will not go deeply into Azure DevOps concepts and features; instead: we will focus on their practical use for Power Platform deployments. We will also explore how to manage environment variables and configuration data, and how to handle deployment errors and rollbacks. By the end of this session, you will have a comprehensive understanding of how to use Azure DevOps to automate the deployment of Power Platform solutions. Join us to learn how to save time, reduce errors, and increase the reliability of your deployment processes.

Thrive Conference 2024

20/05/2024, Kompas Xnet
Ljubljana, Slovenia

Using Azure Logic Apps for automation of all approval and back-office processes for a SaaS product

azure

azure-logic-apps

logic-apps

When we built run.events, we had a question about how to build and optimize all approval and back-office processes, in a simple yet efficient way, which would be easy for our back-office and support staff to use, and which wouldn’t hamper their productivity. These processes included approving new organizers and events, as well as automating back-office processes such as triggering support processes or newsletter subscriptions. We quickly decided to use Azure Logic Apps for that. This session will introduce you to the capabilities of Azure Logic Apps and how we used it for automating all approval and back-office processes. We will dive into the key features of Azure Logic Apps, including connectors, triggers, and actions, and how they can be used to automate a wide range of processes. We will also discuss the challenges that we faced, such as listening to database triggers and dealing with multiple development/staging/production environments. Additionally, we will cover how we used Azure Logic Apps to create workflows that integrate with third-party products we use for sales (HubSpot), marketing (HubSpot and Mailjet), and support (Front). In the end, we achieved what we wanted: our back-office and support staff mainly use email for the vast majority of back-office processes. And it is Azure Logic Apps that does the magic in the background of orchestrating it all. This session will demonstrate how we achieved this, and we will share real-life experiences and challenges we encountered while implementing it all.

11. MSCommunity BiH Konferencija

18/04/2024, Garden City Hotel Konjic
Konjic, Bosnia and Herzegovina

Microsoft 365 Administration, Security and Governance Workshop

m365

The Microsoft 365 Administration, Security and Governance Workshop is designed for IT administrators and security and governance IT professionals who want to learn about best practices for deploying and managing Microsoft 365 services. The workshop covers a range of topics including service settings and configuration, policy and compliance management, data protection and retention, security and identity management, user and group management, administration and governance tools, reporting and auditing, and disaster recovery and backup options. The workshop also includes a hands-on demonstration of Microsoft 365 administration tasks and a Q&A session with a Tomislav, Omar and Adis. This workshop provides valuable information and skills to help attendees effectively manage and govern their Microsoft 365 environment. This workshop will also cover how to use Power Platform components such as Power Automate, Power Apps, and Power BI to automate and streamline Microsoft 365 governance tasks such as policy enforcement, Teams creation, and data protection and retention. Introduction to Microsoft 365 and its services Overview of Microsoft 365 administration and governance Best practices for Microsoft 365 deployment and adoption Microsoft 365 service settings and configuration Microsoft 365 policy and compliance management Microsoft 365 data protection and data retention policies Microsoft 365 security and identity management Microsoft 365 user and group management Microsoft 365 administration and governance tools Microsoft 365 reporting and auditing Q&A session with a Microsoft 365 MVPs Tomislav, Omar and Adis

North American Cloud & Collaboration Summit

09/04/2024, Irving Convention Center at Las Colinas
Irving, United States of America

Automating Deployment and LifeCycle Management of Power Platform Solutions with Azure DevOps

power-platform

devops

azure-devops

alm

lifecycle-management

deplyoment

Automating Deployment and LifeCycle Management of Power Platform Solutions The Power Platform provides a suite of low-code/no-code tools for building custom solutions that help organizations automate their business processes. However, Power Platform was not really built with deployment and lifecycle management in mind, and deploying Power Platform solutions from development to test and production environments can be a nerves-consuming and time-consuming process. That's where different other platforms come into the play, such as Azure DevOps. With Azure DevOps, we can automate the deployment of Power Platform solutions and individual artifacts, such as Apps, Flows and Dataverse tables. In this session, Adis will briefly introduce you to the key features of Azure DevOps, such as builds, releases, and pipelines, but we will not go deeply into Azure DevOps concepts and features; instead: we will focus on their practical use for Power Platform deployments. We will also explore how to manage environment variables and configuration data, and how to handle deployment errors and rollbacks. By the end of this session, you will have a comprehensive understanding of how to use Azure DevOps to automate the deployment of Power Platform solutions. Join us to learn how to save time, reduce errors, and increase the reliability of your deployment processes.

International Confex 2024

28/02/2024, London
London, United Kingdom

Using the Metaverse to Revolutionise Expo Planning, Booth Configuration, and Booth Ordering Process: A Case Study with the European Cloud Summit

metaverse

events

expo

booths

We all know the drill: event organizers agree with the venues on the expo plan, then they send it to potential sponsors and exhibitors who decide if they are going to participate and choose their spots based on that plan. They purchase booth furniture and equipment from the booth builder, and then at the event, there is a surprise moment to see if everything looks the way it is supposed to and if the chosen spot was really good. But what if sponsors and exhibitors could walk through and around their booth months before the event happens? What if they could configure their booth based on the impressions from that walk-through and immediately place their order with the booth builder? What if event organizers could then walk through the expo where all booth configurations would be immediately applied, all of this months before the event? This session will shed light on how the European Cloud Summit used the Metaverse to automate and visualize the process of booth selection, planning, and ordering, as a collaborative process between organizers and exhibitors. You will see how the legendary Rheingoldhalle in Mainz, Germany, has been recreated in the Metaverse to help organizers plan the event expo, and sponsors and exhibitors to configure, visualize, and order their booths. Join Adis Jugo, President (Technology) at run.events (www.run.events), and Elena Kovacevic, Conference Director at the European Cloud Summit (www.cloudsummit.eu) in this Case Study, where they will share their expertise on why they opted for the Metaverse, how it has been implemented, and what the experience was like for both the event organizers and the sponsors and exhibitors of the largest Microsoft Azure event in Europe.

CollabDays Lisbon 2023

25/11/2023, ISCTE-IUL, Edifício II, Piso 1 Av. das Forças Armadas, 1649-026 Lisboa
Lisboa, Portugal

Using Azure Logic Apps for automation of all approval and back-office processes for a SaaS product

azure

microsoft

logic-apps

saas

When we built run.events, we had a question about how to build and optimize all approval and back-office processes, in a simple yet efficient way, which would be easy for our back-office and support staff to use, and which wouldn’t hamper their productivity. These processes included approving new organizers and events, as well as automating back-office processes such as triggering support processes or newsletter subscriptions. We quickly decided to use Azure Logic Apps for that. This session will introduce you to the capabilities of Azure Logic Apps and how we used it for automating all approval and back-office processes. We will dive into the key features of Azure Logic Apps, including connectors, triggers, and actions, and how they can be used to automate a wide range of processes. We will also discuss the challenges that we faced, such as listening to database triggers and dealing with multiple development/staging/production environments. Additionally, we will cover how we used Azure Logic Apps to create workflows that integrate with third-party products we use for sales (HubSpot), marketing (HubSpot and Mailjet), and support (Front). In the end, we achieved what we wanted: our back-office and support staff mainly use email for the vast majority of back-office processes. And it is Azure Logic Apps that does the magic in the background of orchestrating it all. This session will demonstrate how we achieved this, and we will share real-life experiences and challenges we encountered while implementing it all.

Event Tech Live 2023

15/11/2023, London
London, United Kingdom

Using the Metaverse to Revolutionise Expo Planning, Booth Configuration, and Booth Ordering Process: A Case Study with the European Cloud Summit

metaverse

events

expo

booths

event-industry

We all know the drill: event organizers agree with the venues on the expo plan, then they send it to potential sponsors and exhibitors who decide if they are going to participate and choose their spots based on that plan. They purchase booth furniture and equipment from the booth builder, and then at the event, there is a surprise moment to see if everything looks the way it is supposed to and if the chosen spot was really good. But what if sponsors and exhibitors could walk through and around their booth months before the event happens? What if they could configure their booth based on the impressions from that walk-through and immediately place their order with the booth builder? What if event organizers could then walk through the expo where all booth configurations would be immediately applied, all of this months before the event? This session will shed light on how the European Cloud Summit used the Metaverse to automate and visualize the process of booth selection, planning, and ordering, as a collaborative process between organizers and exhibitors. You will see how the legendary Rheingoldhalle in Mainz, Germany, has been recreated in the Metaverse to help organizers plan the event expo, and sponsors and exhibitors to configure, visualize, and order their booths. Join Adis Jugo, President (Technology) at run.events (www.run.events), and Elena Kovacevic, Conference Director at the European Cloud Summit (www.cloudsummit.eu) in this Case Study, where they will share their expertise on why they opted for the Metaverse, how it has been implemented, and what the experience was like for both the event organizers and the sponsors and exhibitors of the largest Microsoft Azure event in Europe.

CollabDays Belgium 2023

21/10/2023, BluePoint Brussels-Conference & Business Centre
Brussel, Belgium

Using Azure Logic Apps for automation of all approval and back-office processes for a SaaS product

azure

azure-logic-apps

logic-apps

When we built run.events, we had a question about how to build and optimize all approval and back-office processes, in a simple yet efficient way, which would be easy for our back-office and support staff to use, and which wouldn’t hamper their productivity. These processes included approving new organizers and events, as well as automating back-office processes such as triggering support processes or newsletter subscriptions. We quickly decided to use Azure Logic Apps for that. This session will introduce you to the capabilities of Azure Logic Apps and how we used it for automating all approval and back-office processes. We will dive into the key features of Azure Logic Apps, including connectors, triggers, and actions, and how they can be used to automate a wide range of processes. We will also discuss the challenges that we faced, such as listening to database triggers and dealing with multiple development/staging/production environments. Additionally, we will cover how we used Azure Logic Apps to create workflows that integrate with third-party products we use for sales (HubSpot), marketing (HubSpot and Mailjet), and support (Front). In the end, we achieved what we wanted: our back-office and support staff mainly use email for the vast majority of back-office processes. And it is Azure Logic Apps that does the magic in the background of orchestrating it all. This session will demonstrate how we achieved this, and we will share real-life experiences and challenges we encountered while implementing it all.

NetWork Conference

18/10/2023, Neum
Neum, Bosnia and Herzegovina

Using Azure Logic Apps for automation of all approval and back-office processes for a SaaS product

azure

logic-apps

runevents

When we built run.events, we had a question about how to build and optimize all approval and back-office processes, in a simple yet efficient way, which would be easy for our back-office and support staff to use, and which wouldn’t hamper their productivity. These processes included approving new organizers and events, as well as automating back-office processes such as triggering support processes or newsletter subscriptions. We quickly decided to use Azure Logic Apps for that. This session will introduce you to the capabilities of Azure Logic Apps and how we used it for automating all approval and back-office processes. We will dive into the key features of Azure Logic Apps, including connectors, triggers, and actions, and how they can be used to automate a wide range of processes. We will also discuss the challenges that we faced, such as listening to database triggers and dealing with multiple development/staging/production environments. Additionally, we will cover how we used Azure Logic Apps to create workflows that integrate with third-party products we use for sales (HubSpot), marketing (HubSpot and Mailjet), and support (Front). In the end, we achieved what we wanted: our back-office and support staff mainly use email for the vast majority of back-office processes. And it is Azure Logic Apps that does the magic in the background of orchestrating it all. This session will demonstrate how we achieved this, and we will share real-life experiences and challenges we encountered while implementing it all.

CollabDays Bletchley Park 2023 September Edition

27/09/2023, National Museum Of Computing
Milton Keynes, United Kingdom

Using Azure Logic Apps for automation of all approval and back-office processes for a SaaS product

azure

logic-apps

automation

workflows

processes

When we built run.events, we had a question about how to build and optimize all approval and back-office processes, in a simple yet efficient way, which would be easy for our back-office and support staff to use, and which wouldn’t hamper their productivity. These processes included approving new organizers and events, as well as automating back-office processes such as triggering support processes or newsletter subscriptions. We quickly decided to use Azure Logic Apps for that. This session will introduce you to the capabilities of Azure Logic Apps and how we used it for automating all approval and back-office processes. We will dive into the key features of Azure Logic Apps, including connectors, triggers, and actions, and how they can be used to automate a wide range of processes. We will also discuss the challenges that we faced, such as listening to database triggers and dealing with multiple development/staging/production environments. Additionally, we will cover how we used Azure Logic Apps to create workflows that integrate with third-party products we use for sales (HubSpot), marketing (HubSpot and Mailjet), and support (Front). In the end, we achieved what we wanted: our back-office and support staff mainly use email for the vast majority of back-office processes. And it is Azure Logic Apps that does the magic in the background of orchestrating it all. This session will demonstrate how we achieved this, and we will share real-life experiences and challenges we encountered while implementing it all.

KulenDayz 2023

01/09/2023, Didin Konak Kopačevo
Kopačevo, Croatia

The Microsoft 365 Administration, Security and Governance Workshop

microsoft-365

security

governance

compliance

administration

The Microsoft 365 Administration, Security and Governance Workshop is designed for IT administrators and security and governance IT professionals who want to learn about best practices for deploying and managing Microsoft 365 services. The workshop covers a range of topics including service settings and configuration, policy and compliance management, data protection and retention, security and identity management, user and group management, administration and governance tools, reporting and auditing, and disaster recovery and backup options. The workshop also includes a hands-on demonstration of Microsoft 365 administration tasks and a Q&A session with a Tomislav, Omar and Adis. This workshop provides valuable information and skills to help attendees effectively manage and govern their Microsoft 365 environment. This workshop will also cover how to use Power Platform components such as Power Automate, Power Apps, and Power BI to automate and streamline Microsoft 365 governance tasks such as policy enforcement, Teams creation, and data protection and retention. Introduction to Microsoft 365 and its services Overview of Microsoft 365 administration and governance Best practices for Microsoft 365 deployment and adoption Microsoft 365 service settings and configuration Microsoft 365 policy and compliance management Microsoft 365 data protection and data retention policies Microsoft 365 security and identity management Microsoft 365 user and group management Microsoft 365 administration and governance tools Microsoft 365 reporting and auditing Q&A session with a Microsoft 365 MVPs Tomislav, Omar and Adis.

KulenDayz 2023

01/09/2023, Didin Konak Kopačevo
Kopačevo, Croatia

Using Azure Logic Apps for automation of all approval and back-office processes for a SaaS product

azure

logic-apps

automation

workflows

processes

When we built run.events, we had a question about how to build and optimize all approval and back-office processes, in a simple yet efficient way, which would be easy for our back-office and support staff to use, and which wouldn’t hamper their productivity. These processes included approving new organizers and events, as well as automating back-office processes such as triggering support processes or newsletter subscriptions. We quickly decided to use Azure Logic Apps for that. This session will introduce you to the capabilities of Azure Logic Apps and how we used it for automating all approval and back-office processes. We will dive into the key features of Azure Logic Apps, including connectors, triggers, and actions, and how they can be used to automate a wide range of processes. We will also discuss the challenges that we faced, such as listening to database triggers and dealing with multiple development/staging/production environments. Additionally, we will cover how we used Azure Logic Apps to create workflows that integrate with third-party products we use for sales (HubSpot), marketing (HubSpot and Mailjet), and support (Front). In the end, we achieved what we wanted: our back-office and support staff mainly use email for the vast majority of back-office processes. And it is Azure Logic Apps that does the magic in the background of orchestrating it all. This session will demonstrate how we achieved this, and we will share real-life experiences and challenges we encountered while implementing it all.

CollabDays Zagreb 2023

01/07/2023, Algebra
Zagreb, Croatia

Using Azure Logic Apps for automation of all approval and back-office processes for a SaaS product

azure

logicapps

When we built run.events, we had a question about how to build and optimize all approval and back-office processes, in a simple yet efficient way, which would be easy for our back-office and support staff to use, and which wouldn’t hamper their productivity. These processes included approving new organizers and events, as well as automating back-office processes such as triggering support processes or newsletter subscriptions. We quickly decided to use Azure Logic Apps for that. This session will introduce you to the capabilities of Azure Logic Apps and how we used it for automating all approval and back-office processes. We will dive into the key features of Azure Logic Apps, including connectors, triggers, and actions, and how they can be used to automate a wide range of processes. We will also discuss the challenges that we faced, such as listening to database triggers and dealing with multiple development/staging/production environments. Additionally, we will cover how we used Azure Logic Apps to create workflows that integrate with third-party products we use for sales (HubSpot), marketing (HubSpot and Mailjet), and support (Front). In the end, we achieved what we wanted: our back-office and support staff mainly use email for the vast majority of back-office processes. And it is Azure Logic Apps that does the magic in the background of orchestrating it all. This session will demonstrate how we achieved this, and we will share real-life experiences and challenges we encountered while implementing it all.

CollabDays Netherlands 2023

10/06/2023, van der valk vianen
Vianen, Netherlands

Using Azure Logic Apps for automation of all approval and back-office processes for a SaaS product

azure

logic-apps

When we built run.events, we had a question about how to build and optimize all approval and back-office processes, in a simple yet efficient way, which would be easy for our back-office and support staff to use, and which wouldn’t hamper their productivity. These processes included approving new organizers and events, as well as automating back-office processes such as triggering support processes or newsletter subscriptions. We quickly decided to use Azure Logic Apps for that. This session will introduce you to the capabilities of Azure Logic Apps and how we used it for automating all approval and back-office processes. We will dive into the key features of Azure Logic Apps, including connectors, triggers, and actions, and how they can be used to automate a wide range of processes. We will also discuss the challenges that we faced, such as listening to database triggers and dealing with multiple development/staging/production environments. Additionally, we will cover how we used Azure Logic Apps to create workflows that integrate with third-party products we use for sales (HubSpot), marketing (HubSpot and Mailjet), and support (Front). In the end, we achieved what we wanted: our back-office and support staff mainly use email for the vast majority of back-office processes. And it is Azure Logic Apps that does the magic in the background of orchestrating it all. This session will demonstrate how we achieved this, and we will share real-life experiences and challenges we encountered while implementing it all.

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