Session Abstract

Governments are starting to use AI agents to improve how services are delivered—from permits and public works to citizen support. These “Civic Agents” are helping staff work more efficiently and making public services easier to access. In this session, we’ll look at real examples from local governments already using AI, and share a simple 5-step framework (Purpose, Pilot, Playbook, Production, Performance) for scaling these solutions. Whether you're in tech or public service, you’ll walk away with practical ideas to start or grow your AI journey.

Himanshu Goil

Himanshu Goil is a visionary entrepreneur and technologist who founded Ignatiuz and has spearheaded the launch of several successful ventures, including ScoutFoto, MyLink, WebTalkx, and Accelance Partners. With over 20 years of experience in technology solutions and SaaS development, Himanshu has led groundbreaking projects ranging from innovative app creation to large-scale IT transformations. A pioneer in artificial intelligence, Himanshu has developed advanced Retrieval-Augmented Generation (RAG) systems and intelligent agents, driving innovation and operational efficiency. Early in his career, he secured funding for his startups, showcasing his ability to transform bold ideas into impactful realities. His expertise in AI and automation continues to enable transformative solutions for global clients. Himanshu is passionate about fostering collaboration within diverse teams, focusing on process optimization and delivering value through cutting-edge digital products and user experiences.