Governments are starting to use AI agents to improve how services are delivered—from permits and public works to citizen support. These “Civic Agents” are helping staff work more efficiently and making public services easier to access. In this session, we’ll look at real examples from local governments already using AI, and share a simple 5-step framework (Purpose, Pilot, Playbook, Production, Performance) for scaling these solutions. Whether you're in tech or public service, you’ll walk away with practical ideas to start or grow your AI journey.

Intelligent agents are revolutionizing how enterprises approach automation, decision-making, and customer interactions. Microsoft AI Framework offers a robust platform to design and implement AI-driven agents that seamlessly integrate into enterprise ecosystems. In this session, we’ll explore: - The fundamentals of building intelligent agents using Microsoft AI Framework. - Practical applications of agents in enterprise environments, such as process automation, customer service, and predictive analytics. - How to integrate these agents with Microsoft Teams, Power Platform, and Dynamics 365 to drive operational efficiency. This session will feature live demonstrations, including use cases of intelligent agents deployed across various industries. Attendees will gain insights into best practices for scalability, security, and adoption while learning how to leverage AI agents to transform enterprise workflows and enhance business outcomes.