Session Abstract

Governments are starting to use AI agents to improve how services are delivered—from permits and public works to citizen support. These “Civic Agents” are helping staff work more efficiently and making public services easier to access. In this session, we’ll look at real examples from local governments already using AI, and share a simple 5-step framework (Purpose, Pilot, Playbook, Production, Performance) for scaling these solutions. Whether you're in tech or public service, you’ll walk away with practical ideas to start or grow your AI journey.

Himanshu Goil

Himanshu Goil is a technology founder, CEO, global speaker, and AI thought leader focused on implementing artificial intelligence in regulated and public sector environments. As the CEO of Ignatiuz and founder of TechForGov, he focuses on bringing practical, scalable, and ethical AI to organizations that want to modernize the way they work and serve their communities. He has built and exited ventures such as MyLink and Accelance Partners, along with launching products like ScoutFoto and WebTalkx. Himanshu is the creator of IGNA®, an AI platform designed to help governments, schools, and enterprises adopt Agentic AI systems with trust, structure, and measurable outcomes. With more than two decades of experience across SaaS development, cloud modernization, and intelligent automation, he has led transformation programs for local governments, school districts, nonprofit organizations, and global enterprises. He is a frequent speaker at technology and AI conferences, where he shares insights on Responsible AI, AI governance, and the practical rise of Agentic AI.