Session Abstract

Governments are starting to use AI agents to improve how services are delivered—from permits and public works to citizen support. These “Civic Agents” are helping staff work more efficiently and making public services easier to access. In this session, we’ll look at real examples from local governments already using AI, and share a simple 5-step framework (Purpose, Pilot, Playbook, Production, Performance) for scaling these solutions. Whether you're in tech or public service, you’ll walk away with practical ideas to start or grow your AI journey.

Himanshu Goil

Himanshu Goil is a visionary entrepreneur and technologist shaping the future of AI-driven governance and responsible innovation. As the Founder and CEO of Ignatiuz, he has launched multiple successful ventures including ScoutFoto, MyLink, WebTalkx, and Accelance Partners, bridging technology, impact, and purpose. With over two decades of experience in SaaS development, automation, and digital transformation, Himanshu leads pioneering initiatives across the private and public sectors, empowering organizations to adopt Responsible AI and deploy Agentic and Autonomous AI Systems through IGNA™, the Intelligent Governance for Next Gen Autonomy platform. Recognized for his thought leadership in AI governance, intelligent automation, and civic technology, Himanshu continues to champion a future where humans and intelligent systems collaborate seamlessly to create ethical, transparent, and high-impact digital ecosystems.