Session Abstract

Copilot Studio agents can produce impressive answers—but impressive is not the same as trustworthy. In enterprise use, the real challenge is not getting good responses, but making sure those responses are predictable, sourced, up to date, and safe to rely on. In this session, I focus on designing Copilot Studio agents that stay within clear boundaries: what they are allowed to answer, where their knowledge comes from, and when they should not answer at all. Rather than treating AI as a black box, the session looks at governance as a design concern, built into the agent from the start. You’ll see practical patterns for controlling knowledge sources, avoiding stale or unintended information, and designing agents that behave consistently across changing data and use cases. The emphasis is on builder level decisions—how structure, scoping, and governance choices directly affect trust in AI generated answers. This session is not about making agents sound smarter, but about making them defensible in real business scenarios. This talk is for architects, developers, and platform owners who want to move from “smart answers” to AI solutions that users and organizations can actually trust.

Note to event organizers

Session content is always refreshed when technology or solution evolves. Based on blog https://www.karlex.fi/knowledge-source-governed-copilot-studio-agent/ More information and 19y experience in https://www.karlex.fi/introduction-karl-johan-spiik/

Karl-Johan Spiik

Karl-Johan is a Senior Consultant with over 19 years of experience delivering solutions with Microsoft technologies. In the past eight years, he has specialized in the Power Platform, focusing on Copilot Studio, Power Automate, and Power Apps. He has delivered around 100 projects across multiple industries, working as an architect and Scrum Master. His solutions often extend into Microsoft 365, Dynamics 365, and Azure services. Recently, his work has focused on building autonomous agent solutions with Copilot Studio manually or with Claude Code. With nearly two decades of technical experience combined with a strong Agile background, Karl-Johan is a versatile technology consultant and developer. He brings both practical delivery experience and a solid theoretical foundation. In the past years, he has authored five books focused on community-driven and self-organizing ways of working.

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