This session shows how to automate customer requests from shared email and integrate them into Azure DevOps backlog with Power Automate and notify developer via Teams group chat offering possibility to assign the task for me with a click of a button. Embed analysing the request and get solution suggestions from AI. As consultants, we face multiple channels of customer contact, such as email, phone, chat, etc. This creates challenges, such as: • Keeping track of data and requests from different sources. • Losing or forgetting some requests in the information flood. • Lack of visibility and control over the status and progress of the requests. • Low efficiency and quality of the service due to fragmentation and confusion. Session take aways - Learn how to automate the creation of tasks in Azure DevOps from customer emails using Power Automate - Simplify the communication and collaboration among consultants by using a shared mailbox and a group Teams chat - Increase the visibility and control of customer requests by using adaptive cards and tracking the progress in Azure DevOps - Improve the customer satisfaction and retention by serving them in their preferred channel and providing transparent work - Add AI help to problem solving and analysis

Join us for an in-depth exploration of creating robust CI/CD pipelines tailored for Power Platform projects with managed environments. This session will guide you through the nuances of extending pipeline functionality to integrate with GitHub for solution package storage, a critical step often overlooked when the pipeline does not save the solution package like it’s colleague Azure DevOps pipeline does. Key Takeaways: • Best Practices: Learn how to construct CI/CD pipelines that enhance your Power Platform project’s deployment and development lifecycle. • Integration Techniques: Discover methods to extend your pipeline’s capabilities, ensuring your solution packages are safely stored on GitHub. • Exclusive Giveaways: Attendees will receive exclusive resources that can be leveraged to streamline their CI/CD pipeline setup. • Comparative Analysis: Evaluate the differences between Power Platform’s managed environments and Azure DevOps pipelines, particularly the need for Premium licenses to unlock all functionalities. • Simplified Setup: Experience how managed environments can expedite the configuration of Dataverse, Power Apps, and Power Automate, along with seamless logging integration with Azure Application Insights. Session Benefits: This session is designed for professionals seeking to enhance their Power Platform projects with efficient CI/CD practices and logging. Whether you’re a seasoned developer or new to the platform, you’ll leave with actionable insights and the knowledge to implement advanced pipeline strategies in your organization.