In nearly every Power Automate Workflow, every SharePoint solution and MS Team implementation, we leave value and money on the table. Through Missed Opportunities, Cultural and Technical Debt, experience, or opportunity costs. In this session, we will look at the Total Cost of Ownership of your Microsoft 365 rollout and the costs that are not immediately visible or apparent, but can have a significant impact on the overall cost of your project.

In today’s rapidly evolving technological landscape, the successful adoption of new tools and systems is crucial for maintaining competitive advantage. This session will explore the application of the ADKAR framework—a proven change management model—to facilitate the adoption of Microsoft Copilot within your organization. The ADKAR framework, which stands for Awareness, Desire, Knowledge, Ability, and Reinforcement, provides a structured approach to managing change. Participants will learn how to create awareness about the benefits of Copilot, foster a desire to support its adoption, build the necessary knowledge and skills, ensure the ability to use Copilot effectively, and reinforce the change to sustain long-term success.

After building portals for small and large companies, I want to share what I have learned to make them a success: What works? How can we get people excited? What do we do with our Frontline workers? What about the new features for Pages that got rolled out? Let's take a look at the best practices!