Unlock the full potential of Windows Autopilot using real-world Intune deployment strategies. This session dives deep into device preparation, ESP optimisation, enrollment troubleshooting, and policy sequencing to ensure smooth, predictable provisioning. Learn practical tips, advanced configuration techniques, and common pitfalls to streamline Autopilot workflows, reduce setup time, and deliver a consistent, reliable out-of-box experience across your organisation.

MSPs are trusted to protect thousands of businesses—but a handful of small configuration mistakes can undo even the best intentions. This session pulls back the curtain on what really goes wrong in Intune, Entra, and Microsoft Defender for Endpoint when they’re deployed and managed at scale. Through real-world examples and battle-tested best practices, we’ll show you how to reduce attack surface, avoid repeatable mistakes, and keep your customers safer. You’ll walk away with practical takeaways, cautionary tales, and a few stories that prove security doesn’t have to be boring. Join us to hear some tales from the field, along with recommended practices for handling Intune, Entra, and Defender for endpoint at-scale, avoiding pitfalls which cause business compromise. Expect laughs, learning, and maybe the odd horror story in this session, where you’re also invited to share some of your own too!

Privileged Identity Management (PIM) in Microsoft Entra ID is essential for securing administrative access and reducing risk. In this session, you’ll learn what PIM is, why it matters, and how to implement it effectively. We’ll cover setup, activation workflows, governance best practices, and advanced features like access reviews, custom roles, and privileged access groups. You’ll also see how to enforce step-up authentication and reauthentication for sensitive operations, ensuring compliance and security in your organization.