Session Abstract

AI is no longer a futuristic concept - it’s already shaping our daily lives, from the workplace to healthcare and entertainment. But technology alone doesn’t deliver results. This session explores why leadership - and not IT departments and budgets - are the real differentiators in successful AI adoption. We’ll look at how organisations can move beyond buzzwords and ensure AI is tied to real business needs, with scenarios and use cases that matter. We’ll also examine the critical role of middle management, governance, and trust in creating sustainable change. Most importantly, we’ll highlight how employee engagement, wellbeing, and a culture of Curiosity, Courage, and Collaboration are the true accelerators of transformation. Because in the end, AI is not just about systems - it’s about people, our mindsets, our daily business- and work problems and challenges - and how we can use AI to sole them. How we can become better together, with AI as our partner!

Note to event organizers

Delivered as a keynote session at itSMF (Sweden chapter) on Oct 7 2025, with much engagement and appreciation.

Rebecka Isaksson

Rebecka is a visionary thought leader passionate about technology, people, and behaviour, specialising in people and culture change. She guides organisations on harnessing knowledge to drive business value through responsible and ethical use of AI. As Knowledge- & Copilot Enablement Lead at Sulava MEA, she actively contributes as a peer mentor in the global Knowledge Management (KM) Community. Rebecka is a frequent keynote speaker and panelist at international events, sharing insights on how AI accelerates and enhances KM strategies and vice versa. With over a decade of global experience, she previously served as Director of Knowledge Management and Product Marketing Manager for Content AI at Microsoft corporate headquarters. In July 2024, she was recognised as a Microsoft MVP for M365 Apps & Services/SharePoint, reflecting her influence and expertise in the field.

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