Good content governance is hard to achieve in any organisation and with Copilot and other AI services built into the fabric of every single app we use, everyday, it is getting harder by the minute! You can set out to define a solid Information Architecture, build your Taxonomy and define your Meta Data but does that really matter if no one knows about it and the people in your organisation does not understand why it matters and what's in it for them? By over-thinking these things we risk becoming inflexible and inadaptive. Rigid frameworks and well-defined process doesn't matter when your Teams environment is left unmanaged. It will blow a massive hole in any governance model when left unattended. And what about chat? Or e-mail? Or meeting invites and meeting notes? Is anyone looking after those at all? Do we fully comprehend the impact of over-sharing. Or under-sharing for that matter? In this interactive session, we will discuss together, the pros and cons of managing not only Content, but managing all (critical) Knowledge assets. And why Knowledge Governance and RBACs are just as important as Content Governance and managing your SharePoint(s) user permissions.

Knowledge Management is no longer a nice-to-have in the era of Copilots, it’s the primary use case and starting point, to reap the benefits of AI-solutions and avoid poor quality results and “AI hallucinations”. By taking a pragmatic approach as opposed to an academic one, focus should be on identifying and eliminating blockers for Knowledge Flows, across an organisation’s business processes, as opposed to a traditional approach where the KM process exists in parallel, as a supporting function. In this session we will look at different types of blockers: - Organisational blockers - System-related blockers - Individual blockers As well as the importance of Culture as a common denominator and change enabler, to create employee engagement and unlock creativity, innovation and collaboration, with employee wellbeing and happiness as key metrics.