Knowledge Management is no longer a nice-to-have in the era of Copilots, it’s the primary use case and starting point, to reap the benefits of AI-solutions and avoid poor quality results and “AI hallucinations”. By taking a pragmatic approach as opposed to an academic one, focus should be on identifying and eliminating blockers for Knowledge Flows, across an organisation’s business processes, as opposed to a traditional approach where the KM process exists in parallel, as a supporting function. In this session we will look at different types of blockers: - Organisational blockers - System-related blockers - Individual blockers As well as the importance of Culture as a common denominator and change enabler, to create employee engagement and unlock creativity, innovation and collaboration, with employee wellbeing and happiness as key metrics.

When people talk about Viva Engage, they often talk about “Communities” and “Communities in Viva”, but what are Communities (of Practice, a.k.a. CoPs) really? And what are the benefits for us as individuals of spending time building communities? What is the potential business value to our customers, or to our peers, teams, and Organisations? Isn’t it all just a social club and yet another soulless social media-type trend which will fade away? And, at the end of the day, isn’t it just another distraction and a complete and utter waste of time and (our employer’s) money? In this session we will learn the basics of what CoPs are, how they work (and don’t work), when and why they work – and how they can become a great source of inspiration, innovation, and creativity, improve employee satisfaction, growth, and wellbeing, and enhance both productivity and profitability. Too good to be true? No, it isn’t. because it will not come for free – it will take vision, work, and perseverance but it will be worth every penny and every minute spent as soon as you start reaping the benefits!