For years, governance conversations in Microsoft 365 focused on content: sites, documents, permissions, and sprawl. That problem hasn’t gone away — but it has changed shape. With Copilot, agents, and skills, we’re no longer just governing information. We’re governing behaviour at scale. In this session, I’ll share what’s shifted as Microsoft 365 moves from Copilot assisting individuals to agents and skills taking action across work. Drawing on enterprise advisory work and recent signals from Microsoft, I’ll explore why agents and skills introduce a new kind of governance risk — not because they fail, but because they work exactly as designed. We’ll look at: Why agent sprawl feels uncomfortably similar to early site sprawl — and why that familiarity is dangerous How skills quietly encode judgement, interpretation, and “how things are done”, raising questions of ownership, hierarchy, and precedence What happens when agents rely on conflicting skills — and why Copilot can’t resolve those tensions for you Why SharePoint sits at the centre of agent readiness, not just as a content store, but as the grounding layer for authority, lifecycle, context, and trust This isn’t a policy or tooling session. It’s a reframing of governance for an AI‑first M365 world, where “Garbage In, Garbage Amplified” has become garbage — automated. If agents are allowed to act, someone must own the decisions they embody. Microsoft can provide safeguards and platforms — but organisations own outcomes. This session is for M365 professionals, architects, and MVPs who want to get ahead of the next governance gap before trust quietly erodes and Copilot gets blamed for decisions no one owned.

AI is no longer a futuristic concept - it’s already shaping our daily lives, from the workplace to healthcare and entertainment. But technology alone doesn’t deliver results. This session explores why leadership - and not IT departments and budgets - are the real differentiators in successful AI adoption. We’ll look at how organisations can move beyond buzzwords and ensure AI is tied to real business needs, with scenarios and use cases that matter. We’ll also examine the critical role of middle management, governance, and trust in creating sustainable change. Most importantly, we’ll highlight how employee engagement, wellbeing, and a culture of Curiosity, Courage, and Collaboration are the true accelerators of transformation. Because in the end, AI is not just about systems - it’s about people, our mindsets, our daily business- and work problems and challenges - and how we can use AI to sole them. How we can become better together, with AI as our partner!