Session Abstract

When people talk about Viva Engage, they often talk about “Communities” and “Communities in Viva”, but what are Communities (of Practice, a.k.a. CoPs) really? And what are the benefits for us as individuals of spending time building communities? What is the potential business value to our customers, or to our peers, teams, and Organisations? Isn’t it all just a social club and yet another soulless social media-type trend which will fade away? And, at the end of the day, isn’t it just another distraction and a complete and utter waste of time and (our employer’s) money? In this session we will learn the basics of what CoPs are, how they work (and don’t work), when and why they work – and how they can become a great source of inspiration, innovation, and creativity, improve employee satisfaction, growth, and wellbeing, and enhance both productivity and profitability. Too good to be true? No, it isn’t. because it will not come for free – it will take vision, work, and perseverance but it will be worth every penny and every minute spent as soon as you start reaping the benefits!

Note to event organizers

I would like to ask you to consider this session, as my experience has shown that anything on the topics of Communities [of Practice] is not picked for these types of events. I think this is a mistake as there is a lot of business need for understanding what Communities are and what business value, in terms of employee engagement & wellbeing, innovation and problem solving/customer satisfaction they can bring to organisations. There is also increased interests in the market and more an more jobs

Rebecka Isaksson

Rebecka is an experienced and visionary thought leader, with a passion for technology, people, and behaviour. Her specialty lies within people and culture change, and providing guidance for how smart use of knowledge can generate significant business value, when powered responsibly and ethically by AI-technology. In addition to running KnowFlow Value, she is an active member and peer mentor in SIKM Leaders Community, a global community of KM-practitioners and experts, and a CommunityManager & Evangelist at IntraTeam. She is a frequent keynote speaker at global events and conferences, and a sought-after guest on panels discussing relevant topics on how AI-technology accelerates and magnifies the value of KM strategies and solutions. As the former Director of Knowledge Management, and Product Marketing Manager for Content AI at Microsoft corporate headquarters, she has spent the last 10+ years working with organisations world-wide as an industry expert on Knowledge Management. In July 2024 she was awarded the Microsoft MVP status, for M365 Apps & Services/SharePoint.

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