Session Abstract

Microsoft Copilot promises transformative productivity — but at enterprise scale, AI quickly exposes the cracks in content, culture, and governance. In this session, Rebecka Isaksson (Microsoft MVP) and Charlene King (Associate Director, Knowledge & Information Management, The Open University) share a candid, in‑flight story from the UK’s largest university as it prepares for Copilot adoption. With decades of accumulated content, complex retention obligations, and a historically risk‑averse culture, The Open University faced a hard truth: Copilot doesn’t create knowledge maturity — it demands it. Together, we explore: Why governance and lifecycle management are Copilot prerequisites, not blockers How AI forces conservative organisations to confront knowledge hoarding vs. knowledge sharing Why communities of practice — not comms campaigns — are the fastest path to cultural change and trusted Copilot adoption This is not a polished “after” story. It’s an honest look at the real decisions, tensions, and trade‑offs organisations must navigate before Copilot can succeed. If you’re an M365 professional supporting Copilot, SharePoint, or AI‑driven change at scale, this session will give you practical insight — and language — you can take straight back to your organisation.

Note to event organizers

Co-delivery with my favourite client! Charlene King is heading up the first Knowledge & Information Management team at the Open University - based in Milton Keynes, the largest online uni in Europe, with 200k students and 4k faculty members and staff.

Rebecka Isaksson

Rebecka Isaksson is the Founder of KnowFlow Value and a Content AI & M365 Knowledge Strategist, helping organizations turn Content Chaos into Copilot Ready. A Microsoft MVP and former Director of Knowledge Management at Microsoft HQ, she brings 15+ years of expertise in collaboration, content governance, and AI-powered knowledge strategies. She’s the creator and host of the Knowledge Fika (now 2.0) podcast, where Swedish fika meets smart conversations on AI and knowledge in M365 - featuring Microsoft Execs, Experts and MVPs. Beyond the stage, Rebecka mentors and coaches emerging KM professionals and AI transformation leaders, fuelling the next wave of talent in this space. A sought-after keynote speaker and panellist at global events, Rebecka delivers practical insights on how AI accelerates knowledge strategies - and vice versa - and why culture change is the real game-changer. Recognized as a Microsoft MVP in 2024, she continues to champion ethical, human-centric approaches to AI adoption.

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