Session Abstract

For years, governance conversations in Microsoft 365 focused on content: sites, documents, permissions, and sprawl. That problem hasn’t gone away — but it has changed shape. With Copilot, agents, and skills, we’re no longer just governing information. We’re governing behaviour at scale. In this session, I’ll share what’s shifted as Microsoft 365 moves from Copilot assisting individuals to agents and skills taking action across work. Drawing on enterprise advisory work and recent signals from Microsoft, I’ll explore why agents and skills introduce a new kind of governance risk — not because they fail, but because they work exactly as designed. We’ll look at: Why agent sprawl feels uncomfortably similar to early site sprawl — and why that familiarity is dangerous How skills quietly encode judgement, interpretation, and “how things are done”, raising questions of ownership, hierarchy, and precedence What happens when agents rely on conflicting skills — and why Copilot can’t resolve those tensions for you Why SharePoint sits at the centre of agent readiness, not just as a content store, but as the grounding layer for authority, lifecycle, context, and trust This isn’t a policy or tooling session. It’s a reframing of governance for an AI‑first M365 world, where “Garbage In, Garbage Amplified” has become garbage — automated. If agents are allowed to act, someone must own the decisions they embody. Microsoft can provide safeguards and platforms — but organisations own outcomes. This session is for M365 professionals, architects, and MVPs who want to get ahead of the next governance gap before trust quietly erodes and Copilot gets blamed for decisions no one owned.

Rebecka Isaksson

Rebecka Isaksson is the Founder of KnowFlow Value and a Content AI & M365 Knowledge Strategist, helping organizations turn Content Chaos into Copilot Ready. A Microsoft MVP and former Director of Knowledge Management at Microsoft HQ, she brings 15+ years of expertise in collaboration, content governance, and AI-powered knowledge strategies. She’s the creator and host of the Knowledge Fika (now 2.0) podcast, where Swedish fika meets smart conversations on AI and knowledge in M365 - featuring Microsoft Execs, Experts and MVPs. Beyond the stage, Rebecka mentors and coaches emerging KM professionals and AI transformation leaders, fuelling the next wave of talent in this space. A sought-after keynote speaker and panellist at global events, Rebecka delivers practical insights on how AI accelerates knowledge strategies - and vice versa - and why culture change is the real game-changer. Recognized as a Microsoft MVP in 2024, she continues to champion ethical, human-centric approaches to AI adoption.