Session Abstract

Knowledge Management is no longer a nice-to-have in the era of Copilots, it’s the primary use case and starting point, to reap the benefits of AI-solutions and avoid poor quality results and “AI hallucinations”. By taking a pragmatic approach as opposed to an academic one, focus should be on identifying and eliminating blockers for Knowledge Flows, across an organisation’s business processes, as opposed to a traditional approach where the KM process exists in parallel, as a supporting function. In this session we will look at different types of blockers: - Organisational blockers - System-related blockers - Individual blockers As well as the importance of Culture as a common denominator and change enabler, to create employee engagement and unlock creativity, innovation and collaboration, with employee wellbeing and happiness as key metrics.

Note to event organizers

Well tested topic, delivered at numerous events, revamped for the event year 2025 with more practical examples and real use cases.

Rebecka Isaksson

Rebecka is a visionary thought leader passionate about technology, people, and behaviour, specialising in people and culture change. She guides organisations on harnessing knowledge to drive business value through responsible and ethical use of AI. As Knowledge- & Copilot Enablement Lead at Sulava Gulf LLC, she actively contributes as a peer mentor in the global Knowledge Management (KM) Community. Rebecka is a frequent keynote speaker and panelist at international events, sharing insights on how AI accelerates and enhances KM strategies and vice versa. With over a decade of global experience, she previously served as Director of Knowledge Management and Product Marketing Manager for Content AI at Microsoft corporate headquarters. In July 2024, she was recognised as a Microsoft MVP for M365 Apps & Services/SharePoint, reflecting her influence and expertise in the field.

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