Rebecka Isaksson
Sulava MEA
Knowledge & Copilot Enablement Lead
Sweden
Driving Real Business Value from Copilot and M365, by Applying Common (KM) Sense

Session Abstract

In the age of AI and Copilots, Knowledge Management (KM) is no longer a support function - it’s the foundation for success. To avoid poor outcomes and “AI hallucinations,” organizations must rethink KM as a strategic enabler that fuels Copilot with context-rich, actionable knowledge. This session takes a pragmatic approach to KM, expanding the definition of knowledge beyond content and exploring how governance, information architecture, and AI-powered tools like Knowledge Agent can unlock real business value. We’ll also look at how change management and employee engagement drive adoption, and why KM must evolve from traditional ECM to modern EKM to truly maximize AI ROI. Crucially, we’ll explore how employee wellbeing and happiness act as accelerators of change - boosting creativity, collaboration, and sustained usage. When people feel empowered and supported, transformation becomes not only possible, but scalable.


Note to event organizers

Well tested topic, delivered at numerous events, revamped for the event year 2025 with more practical examples and real use cases.

Rebecka Isaksson

Rebecka is a visionary thought leader passionate about technology, people, and behaviour, specialising in people and culture change. She guides organisations on harnessing knowledge to drive business value through responsible and ethical use of AI. As Knowledge- & Copilot Enablement Lead at Sulava MEA, she actively contributes as a peer mentor in the global Knowledge Management (KM) Community. Rebecka is a frequent keynote speaker and panelist at international events, sharing insights on how AI accelerates and enhances KM strategies and vice versa. With over a decade of global experience, she previously served as Director of Knowledge Management and Product Marketing Manager for Content AI at Microsoft corporate headquarters. In July 2024, she was recognised as a Microsoft MVP for M365 Apps & Services/SharePoint, reflecting her influence and expertise in the field.


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Rebecka can deliver sessions in
English
Swedish
Rebecka speaks about
sharepoint
community
mvp
ecm
engage
km
Relevant industries
Gas & Oil
Manufacturing
Misc
Telecom Services & Equipment
Professional Services
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