Session Abstract

In the age of AI and Copilots, Knowledge Management (KM) is no longer a support function - it’s the foundation for success. To avoid poor outcomes and “AI hallucinations,” organizations must rethink KM as a strategic enabler that fuels Copilot with context-rich, actionable knowledge. This session takes a pragmatic approach to KM, expanding the definition of knowledge beyond content and exploring how governance, information architecture, and AI-powered tools like Knowledge Agent can unlock real business value. We’ll also look at how change management and employee engagement drive adoption, and why KM must evolve from traditional ECM to modern EKM to truly maximize AI ROI. Crucially, we’ll explore how employee wellbeing and happiness act as accelerators of change - boosting creativity, collaboration, and sustained usage. When people feel empowered and supported, transformation becomes not only possible, but scalable.

Note to event organizers

Well tested topic, delivered at numerous events, revamped for the event year 2025 with more practical examples and real use cases.

Rebecka Isaksson

Rebecka Isaksson is the Founder of KnowFlow Value and a Content AI & M365 Knowledge Strategist, helping organizations turn Content Chaos into Copilot-ready Clarity. A Microsoft MVP and former Director of Knowledge Management at Microsoft HQ, she brings 15+ years of expertise in collaboration, content governance, and AI-powered knowledge strategies. She’s the creator and host of the Knowledge Fika podcast, where Swedish fika meets smart conversations on AI and knowledge management. Beyond the stage, Rebecka mentors and coaches emerging KM professionals and AI transformation consultants, fuelling the next wave of talent in this space. A sought-after keynote speaker and panellist at global events, Rebecka delivers practical insights on how AI accelerates knowledge strategies - and why culture change is the real game-changer. Recognized as a Microsoft MVP in 2024, she continues to champion ethical, human-centric approaches to AI adoption.

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