Session Abstract

Many organizations today are experimenting with artificial intelligence (AI). While employees leverage AI tools to boost personal productivity, management often restricts efforts to isolated pilot projects—lacking a clear strategy or measurable business impact. Bridging this gap between experimentation and strategy is now a central challenge of digital transformation. This session explores how organizations can systematically implement artificial intelligence, making it an essential part of business processes, decision-making, and daily team workflows. Using real-world examples, it demonstrates how Microsoft Copilot within the Microsoft 365 environment supports this journey—from document and data management, to informed decision-making, to boosting employee productivity and enhancing collaboration within and across teams. Special emphasis is placed on the role of leadership/management: how to align initiatives related to the implementation of AI with business goals, how to develop the necessary employee skills, and how to establish an appropriate framework of trust, security, and governance. The session connects technology, people, and organizational culture, embracing the concept of a “human upgrade” to show how AI can enhance—rather than replace—the way people work. This session is designed for business and IT leaders seeking to move beyond ad-hoc AI experiments toward sustainable, strategic, and measurable applications of artificial intelligence. It also targets department heads and employees interested in progressing from experimentation to strategy and effective AI implementation.

Tomislav Bronzin

Tomislav Bronzin is a Microsoft Regional Director & Microsoft Most Valuable Professional Alumni and founder of CITUS, a Microsoft partner company specializing in software development, consulting, and training. He leads the CITUS Team and manages projects focused on digital transformation and cybersecurity with a focus on AI, Microsoft 365, Power Platform, and Azure. Tomislav is a trainer and speaker at many conferences, including Sinergija, Network Konferencija, NT Konferenca, KulenDayz, Modern Workplace Conference France, Global XR Conference, Global Azure Bootcamp, Global Power Platform Bootcamp, and Init Conference. He is a Senior Lecturer at the Algebra Bernays University, where he teaches five courses. He is one of the founders of the MS Community in Croatia and serves as Vice President of the Croatian Chamber of Economy IT Association. He is also an entrepreneur and innovator who (with his team) has won over 117 international awards for his IT invention, 6 patents, and many other recognitions. Tomislav has led the CITUS team in developing several innovative software products based on their proprietary innovations in mixed reality, artificial intelligence, big data, and cloud computing.