Join us for an insightful half-day workshop where we delve into the capabilities of Copilot Studio, your new ally in enhancing user experience within Microsoft Teams. In this session, titled "Enhance your user experience with Copilot Studio (Service Desk Bot in Teams)," we will explore how this innovative service desk bot can transform your team's efficiency and satisfaction. Discover the seamless integration of Copilot Studio with Teams, enabling real-time assistance and automated solutions to common service desk inquiries. Learn how to customize the bot to fit your organization's unique needs, ensuring a personalized and engaging user interface. Witness firsthand the power of AI-driven interactions that not only respond to user queries but anticipate needs, streamline workflows, and facilitate a more intuitive service desk environment. By the end of this session, you'll have a clear understanding of how Copilot Studio can elevate your service desk operations and provide a superior user experience.

Session Description: This 3-hour hands-on workshop is tailored for IT and security professionals preparing to integrate AI and Copilot into their operations. In today's digital landscape, securing your data isn’t just an internal best practice—it’s a regulatory imperative. We’ll cover the essentials of Data Security Posture Management (DSPM) with a focus on EU and Baltic regional requirements. You’ll learn about GDPR-focused compliance, along with local nuances from the Baltic states, where data protection agencies (like Estonia’s Data Protection Inspectorate, Latvia’s Data State Inspectorate, and Lithuania’s State Data Protection Inspectorate) enforce stringent measures on data administration, breach management, and privacy rights. Through interactive labs, live demos, and quizzes, you’ll see how to scan, classify, and monitor sensitive data while aligning with mandates like GDPR, CCPA, and ISO 27001—ensuring a rock-solid foundation before AI deployment. Key Objectives: • Refresh foundational concepts in data security and EU/GDPR compliance, with emphasis on local Baltic requirements. • Gain hands-on experience by configuring and using DSPM tools to scan, classify, and monitor sensitive data. • Understand the regulatory frameworks from the EU and the Baltic region, including the roles of local data protection inspectors and specific guidelines for employee data and surveillance practices. • Analyze real-world case studies and simulated security incidents to evaluate your organization’s current posture. • Create actionable strategies to ensure compliance and safeguard data before rolling out AI and Copilot initiatives. Target Audience: - IT professionals, security engineers, data governance specialists, compliance officers, and AI solution architects interested in building a secure foundation for AI deployments. Session Level: - The session is designed to accommodate a range of experience—from beginners who need to understand the fundamentals of DSPM and compliance to advanced practitioners looking for deep dive technical labs and case studies. Demos/Case Studies Percentage: - Approximately 50% of the session is dedicated to live demos, interactive labs, and real-world case studies. Core Topics Covered: - Data Security Posture Management (DSPM) essentials - Compliance frameworks including GDPR, along with Baltic region-specific requirements - Techniques for data scanning, classification, and monitoring - Best practices in access control, encryption, and breach management - Building a secure and compliant foundation before deploying AI and Copilot