I'm a twin Microsoft Business Applications MVP in Customer Experience and Customer Service. An expert Microsoft Certified Senior Dynamics 365 & Agentic AI Solution Architect specialising in the Global Public Sector, Aerospace & Defence, and Tech & Digital sectors. I've led the delivery and implementation of several tailored and value-oriented solutions to meet diverse global and national business requirements. As Founder of the Community-led organisation The Mentoring Hub, an Microsoft Global Community Initiative (MGCI) Regional Leader, and an international public speaker, I have a 'thing' for learning, a thirst for knowledge, and a desire for sharing both to uplift and empower all.
"As we enter the Era of Agents, the notion of Business Applications - of CRUD databases with a bunch of business logic - is collapsing. The logic is going to agents who are multi-repo CRUD: they won't discriminate what the back end is. They will update multiple databases." These are the paraphrased words of Satya Nadella, then Microsoft's CEO, in January 2025. At Microsoft Ignite in October 2025, Charles Lamanna provocatively announced that "Low code is dead (as we know it)". Signalling that the traditional split between Canvas Apps and Model‑Driven Apps is being eclipsed by an AI‑first approach, where Copilot agents generate modern Code Apps directly from natural language prompts. Shortly afterwards Bryan Goode, Corporate Vice President, Business Applications and Agents announced the move 'From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier' So what does that mean for products such as Dynamics 365 and Power Apps that PREVIOUSLY were very static UI-led? Join me as we get hands-on to explore the evolution already being seen as AI drives the UI/UX revolution and we pivot to the concept of the "UI for AI".
Read moreMentorship isn’t just a concept, it’s a catalyst for transformation. In this interactive session, mentors and mentees from across the Microsoft Power Platform community share personal stories of growth, resilience, and connection. But we’re not just here to talk at you: we want to hear from you. Whether you’ve been a mentor, a mentee, or are just curious about the journey, come ready to contribute your own experiences, insights, and questions. Together, we’ll explore how mentorship shapes careers, builds inclusive communities, and sparks real change.
Read moreAI transformation is no longer experimental: it’s operational, and Microsoft’s new Frontier Transformation Engineer badge is the first credential that formally validates the skills required by Frontier Firms to design, build, govern, and scale AI solutions across Copilot, Azure AI, Fabric, Microsoft IQ, and Agent 365. This session breaks down what the badge actually represents, why Microsoft created it, and how it defines the technical and strategic baseline for modern solution engineers, architects, and consultants looking to demonstrate their end-to-end AI mastery. You will learn the three phases of the Frontier learning journey: the certifications required, the project‑ready skills assessed, and how the CoE & Hypervelocity Engineering Framework prepares professionals to productionise AI apps and agents at scale. Whether you work in Power Platform, Dynamics 365, Azure, or M365, this session will show how becoming a Microsoft Tech TITAN strengthens your credibility, by aligning you with its new blueprint for the next era of AI‑powered transformation and maximising the value you can deliver in a changing time.
Read moreThe Microsoft Community is one of the strongest and most supportive professional networks in technology, and its community-led events have always been a gateway for attendees to become active contributors, mentors, speakers and even organisers themselves. Many aspiring community leaders aren't aware, however, that there's a community-led initiative supported by Microsoft that brings together volunteer leaders from around the world to strengthen, grow, and amplify Microsoft communities. This is the Microsoft Global Community Initiative (MGCI) and its Regional Leaders play a vital role by acting as local ambassadors who help connect people, share best practices, support community events, elevate diverse voices, and create opportunities for others to get involved. This session will show you how MGCI Regional Leaders can help accelerate your community journey. You'll learn: * how community feedback reaches Microsoft through it * how Community Days and user groups are supported by it * where training and leadership opportunities exist and * the practical steps you can take today to become a recognised contributor within the global Microsoft ecosystem.
Read moreQualify a lead, close a case, or walk into a renewal meeting fully briefed, all from the sales and service agents built into Dynamics 365. Ask a question and pull a grounded answer straight from your CRM and your calendar. Hand a prompt to Copilot Cowork and walk away with updated records, a finished presentation, and a drafted email, ready before your next meeting. Auto-fill a case description as you work, and walk into every quality review already scored against your team's framework. In this technical session you'll learn how these agents move with you from first touch to case resolution, right inside the apps you work in every day: M365 Copilot Cowork, Microsoft Teams, Word, Outlook, and the Dynamics 365 Sales and Service apps. You'll learn the mechanics of how everything works and the options not only to customize the experience with your own skills and instructions, but how you can achieve the same outcomes in your own Model Driven Apps.
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