AI transformation is no longer experimental: it’s operational, and Microsoft’s new Frontier Transformation Engineer badge is the first credential that formally validates the skills required by Frontier Firms to design, build, govern, and scale AI solutions across Copilot, Azure AI, Fabric, Microsoft IQ, and Agent 365. This session breaks down what the badge actually represents, why Microsoft created it, and how it defines the technical and strategic baseline for modern solution engineers, architects, and consultants looking to demonstrate their end-to-end AI mastery. You will learn the three phases of the Frontier learning journey: the certifications required, the project‑ready skills assessed, and how the CoE & Hypervelocity Engineering Framework prepares professionals to productionise AI apps and agents at scale. Whether you work in Power Platform, Dynamics 365, Azure, or M365, this session will show how becoming a Microsoft Tech TITAN strengthens your credibility, by aligning you with its new blueprint for the next era of AI‑powered transformation and maximising the value you can deliver in a changing time.

The Microsoft Community is one of the strongest and most supportive professional networks in technology, and its community-led events have always been a gateway for attendees to become active contributors, mentors, speakers and even organisers themselves. Many aspiring community leaders aren't aware, however, that there's a community-led initiative supported by Microsoft that brings together volunteer leaders from around the world to strengthen, grow, and amplify Microsoft communities. This is the Microsoft Global Community Initiative (MGCI) and its Regional Leaders play a vital role by acting as local ambassadors who help connect people, share best practices, support community events, elevate diverse voices, and create opportunities for others to get involved. This session will show you how MGCI Regional Leaders can help accelerate your community journey. You'll learn: * how community feedback reaches Microsoft through it * how Community Days and user groups are supported by it * where training and leadership opportunities exist and * the practical steps you can take today to become a recognised contributor within the global Microsoft ecosystem.

Qualify a lead, close a case, or walk into a renewal meeting fully briefed, all from the sales and service agents built into Dynamics 365. Ask a question and pull a grounded answer straight from your CRM and your calendar. Hand a prompt to Copilot Cowork and walk away with updated records, a finished presentation, and a drafted email, ready before your next meeting. Auto-fill a case description as you work, and walk into every quality review already scored against your team's framework. In this technical session you'll learn how these agents move with you from first touch to case resolution, right inside the apps you work in every day: M365 Copilot Cowork, Microsoft Teams, Word, Outlook, and the Dynamics 365 Sales and Service apps. You'll learn the mechanics of how everything works and the options not only to customize the experience with your own skills and instructions, but how you can achieve the same outcomes in your own Model Driven Apps.