Sharon Smith
Capgemini
Senior Dynamics 365 Solution Architect
United Kingdom

Dual Microsoft BizApps MVP

I'm a dual Microsoft BizApps MVP in Customer Experience and Customer Service. An expert Microsoft Certified Solution Architect for the Dynamics 365 business applications, who's led the delivery and implementation of several tailored and value-oriented solutions to meet diverse global and national business requirements, that lead to positive customer outcomes. 15x Microsoft Certified and Success by Design Accredited, I use its principles that blend strategic design, rigorous gap analysis, and the pursuit of excellence in service delivery, to craft pathways to success for customers. As a member of the Microsoft Women In Power (Platform) Mentorship Leadership group, and a regular Microsoft Community contributor through my HeuristicDev blog posts and public speaking, I have a 'thing' for learning, a thirst for knowledge, and a desire for sharing both to uplift and empower all.

Sharon + Smith

Meet Sharon next at

European BizApps Summit 2026
05/05/2026
Collapsing Business Applications: the AI driving the UI/UX Revolution
businessapplications
copilot
copilotstudio
m365copilot
ui4ai
autonomousagents
copilotsalesagent
copilotsaleschatagent
d365contactcenterforsales
d365copilot
d365salesqualificaitonagent
d365salesresearchagent
projectsophia

"As we enter the Era of Agents, the notion of Business Applications - of CRUD databases with a bunch of business logic - is collapsing. The logic is going to agents who are multi-repo CRUD - they won't discriminate what the back end is. They will update multiple databases." These are the paraphrased words of Satya Nadella, Microsoft's CEO, in January 2025. So what does that mean for products such as Dynamics 365 and Power Apps that are very static UI-led? Once all the logic is in the AI tier, what will that ultimate futuristic expression look like? This session gets hands-on to explore the evolution already being seen as AI drives the UI/UX revolution and we pivot to the concept of the "UI for AI".

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Voices of Change: Real Stories of Mentorship in Action
women-in-tech
microsoft-power-platform
mentoring
community-involvement
technical-upskilling
career-progression
allies
business-critical-resourcing
career-switchers
community-supporting-community
conference-organiser
conference-sponsor
negotiation-skills
new-speakers
user-group-founder
women-in-power-platform
women-in-tech-and-allies

Mentorship isn’t just a concept, it’s a catalyst for transformation. In this interactive session, mentors and mentees from across the Microsoft Power Platform community share personal stories of growth, resilience, and connection. But we’re not just here to talk at you: we want to hear from you. Whether you’ve been a mentor, a mentee, or are just curious about the journey, come ready to contribute your own experiences, insights, and questions. Together, we’ll explore how mentorship shapes careers, builds inclusive communities, and sparks real change.

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The Power of Mentoring in the Microsoft Power Platform ecosystem
leadership
womenintech
mentoring
mentoringhub
professionalgrowth
womeninpower

The Power of Mentoring, particularly for women working with, and in, the Microsoft Power Platform ecosystem, is undeniable. Good mentoring partnerships are impactful. They can shape careers, foster leadership, and create long-lasting relationships that help each other grow. They can contribute to women's success and development, both professionally and personally, through skilling and building networks of support. Being part of the Microsoft Community and its "Better Together" story has shaped me. My journey as an ambassador for the Women in Power (Platform) mentorship program and one of its inaugural Mentors, has defined me. Now, in partnership with its founder, Danielle Moon, we are daring to dream even bigger. Together, we're going to bring to life a global, non-profit Women in Power (Platform) Mentoring Hub, a space to guide, support, train, and uplift women in tech. One of our biggest goals is to help more women take the stage —from local meetups to global conferences with their mentor cheering them on in the front row! In this session, along with guests, I talk about the experiences of mentoring, both cohort programs and more strategic and targeted mentoring, the benefits that these different approaches bring to both mentees and mentors, and the challenges that can sometimes arise. Whether you're a mentor, mentee, ally or someone wondering about what mentoring could bring to your professional and personal journey, we hope these insights will be helpful to you.

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Intelligent Apps Demystified: Turning AI Apps into Business Value
microsoft-power-platform
copilot
dynamics-365-sales
autonomous-agents
microsoft-dynamics-365
dynamics-365-customer-service
intelligent-apps
copilot-studio
agentic-ai
agent-flows
frontier-firms

Have you heard the term Intelligent Apps but aren't quite sure what it means - or how to explain it to your customers? Or curious about what makes an App "Intelligent" and how AI-powered solutions built within Dynamics 365 and Power Platform can drive real business outcomes for Frontier Firms? This session explains the core characteristics of Intelligent Apps: data-driven, context-aware, adaptive and absorptive, and explores how tools like Copilot, Autonomous Agents, and the Microsoft Dataverse and Graph come together to deliver strategic value in transforming customer experience and operational efficiency. You’ll also be dazzled by Well Architected examples of the Three Horizons of AI Transformation in action, from Microsoft's latest and greatest Dynamics and Copilot Autonomous Agents. Whether you're a functional consultant, community contributor, or someone looking to confidently engage business leaders in conversations about AI, this session will give you the clarity, language, and architectural insights to lead with impact.

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Sharon can deliver sessions in
English
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