I'm a dual Microsoft BizApps MVP in Customer Experience and Customer Service. An expert Microsoft Certified Solution Architect for the Dynamics 365 business applications, who's led the delivery and implementation of several tailored and value-oriented solutions to meet diverse global and national business requirements, that lead to positive customer outcomes. 15x Microsoft Certified and Success by Design Accredited, I use its principles that blend strategic design, rigorous gap analysis, and the pursuit of excellence in service delivery, to craft pathways to success for customers. As a member of the Microsoft Women In Power (Platform) Mentorship Leadership group, and a regular Microsoft Community contributor through my HeuristicDev blog posts and public speaking, I have a 'thing' for learning, a thirst for knowledge, and a desire for sharing both to uplift and empower all.
"As we enter the Era of Agents, the notion of Business Applications - of CRUD databases with a bunch of business logic - is collapsing. The logic is going to agents who are multi-repo CRUD - they won't discriminate what the back end is. They will update multiple databases." These are the paraphrased words of Satya Nadella, Microsoft's CEO, in January 2025. So what does that mean for products such as Dynamics 365 and Power Apps that are very static UI-led? Once all the logic is in the AI tier, what will that ultimate futuristic expression look like? This session gets hands-on to explore the evolution already being seen as AI drives the UI/UX revolution and we pivot to the concept of the "UI for AI".
Read moreSession Description: The future of business applications is AI-driven, and Microsoft 365 Copilot is at the forefront of this transformation. But before organizations can fully embrace AI, they must ensure their data is ready. In this session, we’ll explore how making users AI-ready through M365 Copilot and its Agents can unlock the potential of AI-powered business applications. We’ll cover: Data Governance & Readiness – Establishing organizational policies, technical controls, and permissions to ensure AI can work effectively. Understanding Your Data – Identifying ownership, access, and criticality to drive informed AI adoption. The Role of SharePoint Advanced Management – A game-changer included in Copilot licenses that enhances governance and security. AI Governance & User Behavior – How organizations can track and optimize AI usage to drive efficiency and compliance. Dynamics 365 & AI Integration – Why the future of CRM is Copilot and how businesses can leverage AI-driven Sales Agents and Chat Agents. This session will demystify AI adoption, showing that it doesn’t have to be overwhelming. By taking simple, structured steps, organizations can harness AI’s power without fear. Whether you’re working with structured or unstructured data, Copilot and its Agents provide a seamless way to integrate AI into your business applications. Join us to discover how Better Together isn’t just a tagline—it’s the key to delivering the future of AI-powered Business Applications.
Read moreThe Power of Mentoring, particularly for women working with, and in, the Microsoft Power Platform ecosystem, is undeniable. Good mentoring partnerships are impactful. They can shape careers, foster leadership, and create long-lasting relationships that help each other grow. They can contribute to women's success and development, both professionally and personally, through skilling and building networks of support. Being part of the Microsoft Community and its "Better Together" story has shaped me. My journey as an ambassador for the Women in Power (Platform) mentorship program and one of its inaugural Mentors, has defined me. Now, in partnership with its founder, Danielle Moon, we are daring to dream even bigger. Together, we're going to bring to life a global, non-profit Women in Power (Platform) Mentoring Hub, a space to guide, support, train, and uplift women in tech. One of our biggest goals is to help more women take the stage —from local meetups to global conferences with their mentor cheering them on in the front row! In this session, along with guests, I talk about the experiences of mentoring, both cohort programs and more strategic and targeted mentoring, the benefits that these different approaches bring to both mentees and mentors, and the challenges that can sometimes arise. Whether you're a mentor, mentee, ally or someone wondering about what mentoring could bring to your professional and personal journey, we hope these insights will be helpful to you.
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