Sharon Smith
Capgemini
Senior Dynamics 365 Solution Architect
United Kingdom

Dual Microsoft BizApps MVP

I'm a dual Microsoft BizApps MVP in Customer Experience and Customer Service. An expert Microsoft Certified Solution Architect for the Dynamics 365 business applications, who's led the delivery and implementation of several tailored and value-oriented solutions to meet diverse global and national business requirements. 15x Microsoft Certified and Success by Design Accredited, I use its principles that blend strategic design, rigorous gap analysis, and the pursuit of excellence in service delivery, to craft pathways to success for customers. As Founder of the Community-led organisation The Mentoring Hub, a regular Microsoft Community contributor through my HeuristicDev blog posts public speaking, I have a 'thing' for learning, a thirst for knowledge, and a desire for sharing both to uplift and empower all.

Sharon + Smith

Meet Sharon next at

DynamicsMinds 2026
25/05/2026
Collapsing Business Applications: the AI driving the UI/UX Revolution
businessapplications
copilot
copilotstudio
m365copilot
ui4ai
autonomousagents
copilotsalesagent
copilotsaleschatagent
d365contactcenterforsales
d365copilot
d365salesqualificaitonagent
d365salesresearchagent
projectsophia

"As we enter the Era of Agents, the notion of Business Applications - of CRUD databases with a bunch of business logic - is collapsing. The logic is going to agents who are multi-repo CRUD: they won't discriminate what the back end is. They will update multiple databases." These are the paraphrased words of Satya Nadella, then Microsoft's CEO, in January 2025. At Microsoft Ignite in October 2025, Charles Lamanna provocatively announced that "Low code is dead (as we know it)". Signalling that the traditional split between Canvas Apps and Model‑Driven Apps is being eclipsed by an AI‑first approach, where Copilot agents generate modern Code Apps directly from natural language prompts. Shortly afterwards Bryan Goode, Corporate Vice President, Business Applications and Agents announced the move 'From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier' So what does that mean for products such as Dynamics 365 and Power Apps that PREVIOUSLY were very static UI-led? Join me as we get hands-on to explore the evolution already being seen as AI drives the UI/UX revolution and we pivot to the concept of the "UI for AI".

Read more

Voices of Change: Real Stories of Mentorship in Action
women-in-tech
microsoft-power-platform
mentoring
community-involvement
technical-upskilling
career-progression
allies
business-critical-resourcing
career-switchers
community-supporting-community
conference-organiser
conference-sponsor
negotiation-skills
new-speakers
user-group-founder
women-in-power-platform
women-in-tech-and-allies

Mentorship isn’t just a concept, it’s a catalyst for transformation. In this interactive session, mentors and mentees from across the Microsoft Power Platform community share personal stories of growth, resilience, and connection. But we’re not just here to talk at you: we want to hear from you. Whether you’ve been a mentor, a mentee, or are just curious about the journey, come ready to contribute your own experiences, insights, and questions. Together, we’ll explore how mentorship shapes careers, builds inclusive communities, and sparks real change.

Read more

Intelligent Apps Demystified: Turning AI Apps into Business Value
microsoft-power-platform
copilot
dynamics-365-sales
autonomous-agents
microsoft-dynamics-365
dynamics-365-customer-service
intelligent-apps
copilot-studio
agentic-ai
agent-flows
frontier-firms

Have you heard the term Intelligent Apps but aren't quite sure what it means - or how to explain it to your customers? What about 'Adaptive' Intelligent Apps? What makes them 'Intelligent', let alone 'Adaptively Intelligent' and how are AI-powered solutions built within Dynamics 365 and Power Platform in ways that can truly drive real business outcomes for Frontier Firms? This session explains the core characteristics of Adaptive Intelligent Apps: data-driven, context-aware, adaptive and absorptive, and explores how tools like Copilot, Autonomous Agents, and the Microsoft Dataverse, Graph, Work IQ and Agent 365 come together to deliver strategic value in transforming customer experience and operational efficiency. Whether you're a functional consultant, community contributor, or someone looking to confidently engage business leaders in conversations about AI, this session will give you the clarity, language, and architectural insights to lead with impact.

Read more

Getting Certified in Microsoft's AI first Customer Service Platform
customer-service
autonomous-agents
microsoft-dynamics-365
ccaas
ai-first-certificate
ai-first-contact-center
contact-center-as-a-service
microsoft-certificates
microsoft-copilot-service
microsoft-dynamics-contact-center
microsoft-exams

In June 2026, the AB-250 Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate becomes available as a beta exam, with the exam expected to go live in August 2026. This session guides you through how his new AI-first certificate goes beyond routing and channels, focusing on how AI, Microsoft Copilot, and agents deliver scalable, always‑on service across voice and digital channels Whilst this new certification is designed for contact center engineers and solutions pros who design and run modern contact center as a service (CCaaS) solutions with Dynamics 365 Contact Center, its knowledge and mastery will benefit anyone building service‑oriented autonomous agents.

Read more

Sharon can deliver sessions in
English
Sharon speaks about
mvp
dynamics365
copilot
generativeai
copilotstudio
m365copilot
githubcopilot
ccaas
contactcenter
agenticai
projectsophia
salesresearchagent
microsoftdynamics365
generativepages
adaptiveai
copilotworkshop
Relevant industries
Aerospace
Attorneys / Law Firms
Defense
Government
Health
Health Care Services
Events
Trade Fairs
Congresses and Conferences
Professional Services
Connect with Sharon

Report speaker profile

Reason for reporting this profile (multiple options possible)


Please select at least one option.

Please select at least one option.

Please select at least one option.

Please select at least one option.

Please select at least one option.
Please complete this required field.
Please complete this required field.

Thank you for reporting this profile, we are going to review it as soon as possible.