Sharon Smith
Capgemini
Senior Dynamics 365 & Agentic AI Solution Architect
United Kingdom

Microsoft D365 BizApps MVP & MGCI Regional Leader

I'm a dual Microsoft Business Applications MVP in Customer Experience and Customer Service. An expert Microsoft Certified Senior Solution Architect specialising in the Global Public Sector, Aerospace & Defence, and Tech & Digital sectors. I've led the delivery and implementation of several tailored and value-oriented solutions to meet diverse global and national business requirements. As Founder of the Community-led organisation The Mentoring Hub, a regular Tech contributor through my HeuristicDev blog posts, and an international public speaker on both, I have a 'thing' for learning, a thirst for knowledge, and a desire for sharing both to uplift and empower all.

Collapsing Business Applications: the AI driving the UI/UX Revolution
businessapplications
copilot
copilotstudio
m365copilot
ui4ai
autonomousagents
copilotsalesagent
copilotsaleschatagent
d365contactcenterforsales
d365copilot
d365salesqualificaitonagent
d365salesresearchagent
projectsophia

"As we enter the Era of Agents, the notion of Business Applications - of CRUD databases with a bunch of business logic - is collapsing. The logic is going to agents who are multi-repo CRUD: they won't discriminate what the back end is. They will update multiple databases." These are the paraphrased words of Satya Nadella, then Microsoft's CEO, in January 2025. At Microsoft Ignite in October 2025, Charles Lamanna provocatively announced that "Low code is dead (as we know it)". Signalling that the traditional split between Canvas Apps and Model‑Driven Apps is being eclipsed by an AI‑first approach, where Copilot agents generate modern Code Apps directly from natural language prompts. Shortly afterwards Bryan Goode, Corporate Vice President, Business Applications and Agents announced the move 'From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier' So what does that mean for products such as Dynamics 365 and Power Apps that PREVIOUSLY were very static UI-led? Join me as we get hands-on to explore the evolution already being seen as AI drives the UI/UX revolution and we pivot to the concept of the "UI for AI".

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Voices of Change: Real Stories of Mentorship in Action
women-in-tech
microsoft-power-platform
mentoring
community-involvement
technical-upskilling
career-progression
allies
business-critical-resourcing
career-switchers
community-supporting-community
conference-organiser
conference-sponsor
negotiation-skills
new-speakers
user-group-founder
women-in-power-platform
women-in-tech-and-allies

Mentorship isn’t just a concept, it’s a catalyst for transformation. In this interactive session, mentors and mentees from across the Microsoft Power Platform community share personal stories of growth, resilience, and connection. But we’re not just here to talk at you: we want to hear from you. Whether you’ve been a mentor, a mentee, or are just curious about the journey, come ready to contribute your own experiences, insights, and questions. Together, we’ll explore how mentorship shapes careers, builds inclusive communities, and sparks real change.

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Intelligent Apps Demystified: Turning AI Apps into Business Value
microsoft-power-platform
copilot
dynamics-365-sales
autonomous-agents
microsoft-dynamics-365
dynamics-365-customer-service
intelligent-apps
copilot-studio
agentic-ai
agent-flows
frontier-firms

Have you heard the term Intelligent Apps but aren't quite sure what it means - or how to explain it to your customers? What about 'Adaptive' Intelligent Apps? What makes them 'Intelligent', let alone 'Adaptively Intelligent' and how are AI-powered solutions built within Dynamics 365 and Power Platform in ways that can truly drive real business outcomes for Frontier Firms? This session explains the core characteristics of Adaptive Intelligent Apps: data-driven, context-aware, adaptive and absorptive, and explores how tools like Copilot, Autonomous Agents, and the Microsoft Dataverse, Graph, Work IQ and Agent 365 come together to deliver strategic value in transforming customer experience and operational efficiency. Whether you're a functional consultant, community contributor, or someone looking to confidently engage business leaders in conversations about AI, this session will give you the clarity, language, and architectural insights to lead with impact.

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Frontier Transformation Engineer: The New Standard for AI‑Ready Microsoft Professionals
microsoft
ai
graph
agents
githubcopilot
workiq
enterprisearchitect
fabriciq
foundryiq
frontiertransformation
techtitan

AI transformation is no longer experimental: it’s operational, and Microsoft’s new Frontier Transformation Engineer badge is the first credential that formally validates the skills required by Frontier Firms to design, build, govern, and scale AI solutions across Copilot, Azure AI, Fabric, Microsoft IQ, and Agent 365. This session breaks down what the badge actually represents, why Microsoft created it, and how it defines the technical and strategic baseline for modern solution engineers, architects, and consultants looking to demonstrate their end-to-end AI mastery. You will learn the three phases of the Frontier learning journey: the certifications required, the project‑ready skills assessed, and how the CoE & Hypervelocity Engineering Framework prepares professionals to productionise AI apps and agents at scale. Whether you work in Power Platform, Dynamics 365, Azure, or M365, this session will show how becoming a Microsoft Tech TITAN strengthens your credibility, by aligning you with its new blueprint for the next era of AI‑powered transformation and maximising the value you can deliver in a changing time.

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From Attendee to Advocate: How MGCI Regional Leaders Help You Shape the Microsoft Community
microsoft
community
mentoring
speakers
sponsors
knowledgesharing
communityleader

The Microsoft Community is one of the strongest and most supportive professional networks in technology, and its community-led events have always been a gateway for attendees to become active contributors, mentors, speakers and even organisers themselves. Many aspiring community leaders aren't aware, however, that there's a community-led initiative supported by Microsoft that brings together volunteer leaders from around the world to strengthen, grow, and amplify Microsoft communities. This is the Microsoft Global Community Initiative (MGCI) and its Regional Leaders play a vital role by acting as local ambassadors who help connect people, share best practices, support community events, elevate diverse voices, and create opportunities for others to get involved. This session will show you how MGCI Regional Leaders can help accelerate your community journey. You'll learn: * how community feedback reaches Microsoft through it * how Community Days and user groups are supported by it * where training and leadership opportunities exist and * the practical steps you can take today to become a recognised contributor within the global Microsoft ecosystem.

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Sharon can deliver sessions in
English
Sharon speaks about
mvp
dynamics365
copilot
generativeai
copilotstudio
m365copilot
githubcopilot
ccaas
contactcenter
agenticai
projectsophia
salesresearchagent
microsoftdynamics365
generativepages
adaptiveai
copilotworkshop
Relevant industries
Aerospace
Attorneys / Law Firms
Defense
Government
Health
Health Care Services
Events
Trade Fairs
Congresses and Conferences
Professional Services
Connect with Sharon

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