Sharon Smith
Capgemini
Senior Dynamics 365 Solution Architect
United Kingdom

Dual Microsoft BizApps MVP

I'm a dual Microsoft BizApps MVP in Customer Experience and Customer Service. An expert Microsoft Certified Solution Architect for the Dynamics 365 business applications, who's led the delivery and implementation of several tailored and value-oriented solutions to meet diverse global and national business requirements, that lead to positive customer outcomes. 15x Microsoft Certified and Success by Design Accredited, I use its principles that blend strategic design, rigorous gap analysis, and the pursuit of excellence in service delivery, to craft pathways to success for customers. As a member of the Microsoft Women In Power (Platform) Mentorship Leadership group, and a regular Microsoft Community contributor through my HeuristicDev blog posts and public speaking, I have a 'thing' for learning, a thirst for knowledge, and a desire for sharing both to uplift and empower all.

Sharon + Smith

Meet Sharon next at

European BizApps Summit 2026

05/05/2026

Session Portfolio
Current Sessions Delivered by Sharon
Collapsing Business Applications: the AI driving the UI/UX Revolution
businessapplications
copilot
copilotstudio
m365copilot
ui4ai
autonomousagents
copilotsalesagent
copilotsaleschatagent
d365contactcenterforsales
d365copilot
d365salesqualificaitonagent
d365salesresearchagent
projectsophia

"As we enter the Era of Agents, the notion of Business Applications - of CRUD databases with a bunch of business logic - is collapsing. The logic is going to agents who are multi-repo CRUD - they won't discriminate what the back end is. They will update multiple databases." These are the paraphrased words of Satya Nadella, Microsoft's CEO, in January 2025. So what does that mean for products such as Dynamics 365 and Power Apps that are very static UI-led? Once all the logic is in the AI tier, what will that ultimate futuristic expression look like? This session gets hands-on to explore the evolution already being seen as AI drives the UI/UX revolution and we pivot to the concept of the "UI for AI".

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Voices of Change: Real Stories of Mentorship in Action
women-in-tech
microsoft-power-platform
mentoring
community-involvement
technical-upskilling
career-progression
allies
business-critical-resourcing
career-switchers
community-supporting-community
conference-organiser
conference-sponsor
negotiation-skills
new-speakers
user-group-founder
women-in-power-platform
women-in-tech-and-allies

Mentorship isn’t just a concept, it’s a catalyst for transformation. In this interactive session, mentors and mentees from across the Microsoft Power Platform community share personal stories of growth, resilience, and connection. But we’re not just here to talk at you: we want to hear from you. Whether you’ve been a mentor, a mentee, or are just curious about the journey, come ready to contribute your own experiences, insights, and questions. Together, we’ll explore how mentorship shapes careers, builds inclusive communities, and sparks real change.

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Sharon can deliver sessions in
English
Connect with Sharon
Upcoming Speaking Engagements
Where to Catch Sharon Next
Past Speaking Engagements
A Look Back at Past Speaking Engagements
See all past speaking engagements

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