Microsoft 365 Copilot represents as much of a people and process shift as it does a technology deployment. This session focuses on the real-world questions organizations face when bringing Copilot into everyday work. Drawing on lessons learned from Copilot pilots and enterprise rollouts, the session combines structured insights with live, audience-driven discussion. We’ll go where the questions lead, with topics that may include training, communication, pilots, tenant preparation, and optimizing ROI. Whether you’re planning your first Copilot rollout or refining an existing strategy, this interactive session will help you cut through the noise, address concerns candidly, and walk away with practical next steps you can apply immediately.

AI promises transformation, but organizations only see results when people actually change how they work. This session explores what it takes to build an AI‑ready culture using Microsoft 365 as your foundation. We’ll break down the strategic pillars of successful AI adoption, from leadership alignment to communication patterns that reduce fear and increase trust. You’ll see how SharePoint becomes the backbone of your AI knowledge ecosystem, how Copilot Create can rapidly produce tailored training videos that reinforce consistent messaging, and how to design adoption experiences that meet employees where they are. Whether you’re leading a rollout or shaping your organization’s AI strategy, you’ll walk away with practical frameworks, examples, and tools to turn AI excitement into everyday impact.

The effectiveness of productivity platforms worldwide hinges on the strength of their end-users. Even with groundbreaking promises from AI, successful implementation still requires robust change management and thorough training. Organizations that realize a return on investment don’t merely invest in the technology; they also prioritize its implementation and adoption. This journey begins before the go-live phase and continues indefinitely. Drawing upon over 20 years of experience in education, change management, training, and adoption, Kristen B. Hubler will guide us toward the path of productivity with the three essential building blocks of ROI.